Jeffrey Dekort
Auburn
Summary
Customer-focused Manager skilled in delivering exceptional service and fostering positive interactions. Demonstrates strong problem-solving abilities and effective communication, contributing to team success in diverse environments. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Assistant Restaurant Manager
Marriott
Opelika
07.2025 - Current
- Provided leadership and direction to restaurant employees, fostering teamwork.
- Assisted in daily restaurant operations, improving team management and service delivery.
- Coordinated staff schedules to optimize shift coverage and support smooth operations.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Handled customer inquiries and resolved issues, ensuring positive dining experiences.
- Resolved customer complaints promptly, ensuring satisfaction.
- Monitored dining area cleanliness to maintain a welcoming environment.
Bartender
Red Clay Brewery
01.2025 - 03.2026
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events and peak hours, ensuring timely service and customer satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to enhance guest experience and increase average sale value.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Monitored bar stock levels and replenished low materials to ensure availability.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers through personalized service and attentiveness to their preferences.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained impeccably clean, attractive and well-stocked bar area.
Counter Technician
American Lock and Key
10.2024 - 07.2025
- Advised customers on quality and functionality of products, enhancing their selection process.
- Greeted customers warmly upon arrival and during order placement, fostering a welcoming atmosphere.
- Acquired extensive product knowledge to recommend improvements for existing and new items, enhancing customer satisfaction.
- Re-keyed locks and serviced basic lock cylinders at counter efficiently.
- Cut and duplicated keys utilizing both manual and electronic machines.
- Verified accuracy of duplicated keys and addressed any discrepancies promptly.
- Maintained inventory levels and restocked workstation supplies.
- Assembled or disassembled lock hardware based on customer requests.
Assistant General Manager
Ithicka Hospitality Group
07.2022 - 10.2024
- Successfully managed food hall sales ranging from $120,000 to $140,000 weekly, while controlling food costs, labor, inventory management, and employee scheduling.
- Led a team of 15 personnel, overseeing daily operations and the achievement of collective goals across 10 food stalls.
- Directed multiple seasonal events, including the operation of an ice-skating rink and mini golf course, as well as the conception and delivery of holiday specialty drinks for the bar, ensuring seamless transitions and high-quality outcomes.
- Mentored and motivated team members, driving achievement of challenging business goals.
- Trained new employees and supervised staff to ensure compliance with food safety procedures, quality control, and exemplary guest interactions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Analyzed customer feedback data to identify improvement areas and implement actionable solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Banquet Setup Supervisor
Ithicka Hospitality Group
01.2022 - 09.2024
- Oversaw the setup and breakdown of twelve distinct event spaces, ensuring all specifications are met.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Collaborated with clients to adapt room layouts, ensuring alignment with design specifications and enhancing event flow.
- Efficiently transitioned multiple rooms in a single evening to prepare for successive events, demonstrating strong organizational skills and flexibility.
- Arranged furniture and equipment to optimize space utilization and facilitate smooth movement during functions.
- Organized banquet storage and surrounding areas for efficient access to products and materials, supporting timely event execution.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Interpreted instructions to schedule and set up events to client specifications.
Team Leader
Academy Sports and Outdoors
07.2021 - 01.2022
- Assisted in recruitment efforts, contributing to development of high-performing team.
- Established professional relationships with team members, facilitating quick issue resolution.
- Educated staff on organizational mission and goals, aligning team efforts with overall objectives.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
Mobile Transportation Officer
U.S. Army Reserves
01.2006 - 01.2014
- Deployed to Iraq from June 2009 to April 2010, delivering critical transportation support in domestic and hostile environments to ensure operational success.
- Ensured safe transport of personnel and critical cargo, emphasizing personal and crew safety to minimize risks in challenging situations.
- Held a Secret Security Clearance, demonstrating a commitment to security protocols and operational integrity.
- Demonstrated commitment to service and professionalism through honorable discharge in 2014, reflecting strong adherence to military values.
Education
High School Diploma -
Robertsdale High School
Robertsdale, AL05-2007
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Skills
- Management and leadership
- Effective communication
- Safe service compliance
- Hospitality and accommodation
- Professional appearance
- Outgoing personality
- Identification verification
- Beverage supply ordering
- Bar supplies procurement
- New hire training
- Suggestive selling techniques
- Inventory management
- Food preparation skills
- Cash register operation
- Team training and development
- Handling difficult customers
- Ordering procedures expertise
- Cash and credit transactions handling
- Changing beer kegs efficiently
- Bar service preparation techniques
- Customer service expertise
- Responsible alcohol service practices
- Payment processing systems
- Point of sale systems proficiency
- Safe food handling procedures knowledge
- Excellent judgment skills
- Liquor inventory restocking
- Bar operations management expertise
- Health codes compliance knowledge
- Mixology skills
- Basic accounting principles
- Staff scheduling
- Customer service
Timeline
Assistant Restaurant Manager
Marriott
07.2025 - Current
Bartender
Red Clay Brewery
01.2025 - 03.2026
Counter Technician
American Lock and Key
10.2024 - 07.2025
Assistant General Manager
Ithicka Hospitality Group
07.2022 - 10.2024
Banquet Setup Supervisor
Ithicka Hospitality Group
01.2022 - 09.2024
Team Leader
Academy Sports and Outdoors
07.2021 - 01.2022
Mobile Transportation Officer
U.S. Army Reserves
01.2006 - 01.2014
High School Diploma -
Robertsdale High School