Ayra Haq
Glen Burnie,MD
Summary
Eager-to-advance Computer Science graduate with robust expertise in information technology and a profound interest in business operations. Adept at data processing, cleaning, and analysis. Renowned for exceptional organizational abilities and customer service, fostering a positive, supportive work environment. Skilled at building and maintaining strong professional relationships with colleagues, management, and both internal and external stakeholders. Quick to adapt to new technologies and proficient in both team collaboration and independent projects. Fluent in English, Urdu, and Hindi.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Service Desk Technician
Collins Aerospace
Annapolis, United States
10.2021 - Current
- Efficiently categorize, record, and resolve over 50 technical queries daily, enhancing system usability and customer satisfaction
- Prioritize and manage approximately 70 help desk tickets daily, focusing on urgent issues to minimize downtime
- Oversee user account management across multiple services, improving accessibility and security for 300+ users
- Perform diagnostics and troubleshoot issues, significantly reducing problem resolution time by 30%
- Act as the primary point of contact for technical support, handling over 100 inquiries per week via phone and email, ensuring timely and effective assistance
- Escalate complex issues to Tier 2/3 support, facilitating advanced troubleshooting and problem resolution.
Education
BS of Data Science -
University of Maryland Global Campus
04-2025
Linux and Bash for Data Engineering -
01.2023
AWS Cloud Technical Essentials -
01.2023
A.S. Computer Science Transfer - Information Systems -
Anne Arundel Community College
Skills
- Python, Java, HTML, SQL
- Oracle, MySQL, SQLite, MongoDB
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), NEXUS, Remedy, ASIMS, ServiceNow Active Directory, Antivirus, VMWare, Backup Assist
- Proficient with PC and Mac setups, mobile devices, IoT devices, printers, common network equipment including routers and switches, UPS power backup systems
Certification
Google Data Analytics Professional Certificate, December 2023
Timeline
Senior Service Desk Technician
Collins Aerospace
10.2021 - Current
BS of Data Science -
University of Maryland Global Campus
Linux and Bash for Data Engineering -
AWS Cloud Technical Essentials -
A.S. Computer Science Transfer - Information Systems -
Anne Arundel Community College
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