Ayriel Bass
Jacksonville,FL
Summary
Accomplished Lead Bartender with a proven track record at Terrecotta Red, enhancing customer satisfaction and exceeding sales goals through expert customer service and suggestive selling. Skilled in staff management and inventory control, demonstrated a 15% increase in monthly sales at GUESS Factory. Brings a dynamic blend of administrative support and sales acumen to drive results.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
Work History
Lead Bartender
Terrecotta Red
05.2023 - 12.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Receptionist
American Mattress
03.2019 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments and scheduling appointments.
Lead Bartender
Holiday Inn and Suites
03.2021 - 02.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Sales Associate
GUESS Factory
08.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Led a team of sales associates, providing training and support to drive high-performance and sales goals.
- Developed and implemented merchandising strategies, resulting in a 15% increase in monthly sales.
Education
High School Diploma -
Jonesboro High School
Atlanta, GASkills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Administrative Support
- Sales
Timeline
Lead Bartender
Terrecotta Red
05.2023 - 12.2023
Lead Bartender
Holiday Inn and Suites
03.2021 - 02.2022
Receptionist
American Mattress
03.2019 - 08.2022
Sales Associate
GUESS Factory
08.2016 - 06.2018
High School Diploma -
Jonesboro High School
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