Aysa Williams
Thomasville,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Leader Manager
Smoothie King
Thomasville, GA
04.2023 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Online Shopper
Walmart
Thomasville, GA
08.2022 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
Call Center Representative
A&M Center
Thomasville, GA
12.2021 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Call Center Supervisor
CMI Call Center
Tallahassee, FL
08.2017 - 05.2020
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Education
Medical Assistant Administrator -
Ultimate Medical Academy
Tampa, FLHigh School Diploma -
Thomasville High School
Thomasville, GA05.2019
Skills
Hard working and dedicated
Learning Strategies
Adaptability and Flexibility
Critical Thinking
Reading Comprehension
Cash Register operations
Active Learning
Dependable and Cooperative
Coordination and Organization
Timeline
Shift Leader Manager
Smoothie King
04.2023 - Current
Online Shopper
Walmart
08.2022 - 02.2023
Call Center Representative
A&M Center
12.2021 - 04.2022
Call Center Supervisor
CMI Call Center
08.2017 - 05.2020
Medical Assistant Administrator -
Ultimate Medical Academy
High School Diploma -
Thomasville High School