Aysa Williams
Thomasville,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Leader Manager
Smoothie King
04.2023 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Online Shopper
Walmart
08.2022 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
Call Center Representative
A&M Center
12.2021 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Call Center Supervisor
CMI Call Center
08.2017 - 05.2020
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Education
Medical Assistant Administrator -
Ultimate Medical Academy
Tampa, FLHigh School Diploma -
Thomasville High School
Thomasville, GA05.2019
Skills
Hard working and dedicated
Timeline
Shift Leader Manager
Smoothie King
04.2023 - Current
Online Shopper
Walmart
08.2022 - 02.2023
Call Center Representative
A&M Center
12.2021 - 04.2022
Call Center Supervisor
CMI Call Center
08.2017 - 05.2020
Medical Assistant Administrator -
Ultimate Medical Academy
High School Diploma -
Thomasville High School
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