Summary
Overview
Work History
Education
Skills
Timeline
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Elsa Lapierre

Blacklick,OH

Summary

A dynamic leader and communicator, I excelled as Chick-Fil-A's youngest manager, enhancing team performance and customer satisfaction through innovative training and effective problem-solving. My diverse experience, from assisting in fair events to volunteering, showcases my exceptional multitasking ability and dedication. Skilled in time management and critical thinking, I consistently achieve significant results.

Overview

4
4
years of professional experience

Work History

Shift Leader Manager

Chick-Fil-A
04.2021 - Current
  • Became stores youngest manager at the age of 14, I quickly became a trainer, then team leader, and shift leader.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.

Ohio State Fair Junior Fair Boards

Ohio State Fair
07.2023 - 08.2024
  • I assisted in various positions all over the fairgrounds for two weeks each year. From giving tours to overseeing concert crowds.

Education

Associate of Applied Science - Herd Management in Beef And Small Ruminants

OSU-ATI
Wooster, OH
04-2026

High School Diploma -

Homeschooled
Blacklick Ohio
04-2024

Skills

  • Time management
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Hardworking and dedicated
  • Innovative creativity
  • Leadership training and development
  • Attention to detail
  • Teamwork
  • Teamwork and coordination
  • Multitasking ability

Timeline

Ohio State Fair Junior Fair Boards

Ohio State Fair
07.2023 - 08.2024

Shift Leader Manager

Chick-Fil-A
04.2021 - Current

Associate of Applied Science - Herd Management in Beef And Small Ruminants

OSU-ATI

High School Diploma -

Homeschooled

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Elsa Lapierre