Aysegul Bayram
Jacksonville,FL
Summary
Customer Service Representative with a proven track record of enhancing customer satisfaction and driving company success. Core competencies include strong organizational skills, active listening, and efficient problem-solving abilities. Recognized for maintaining store operations and overseeing inventory control while delivering exceptional customer service in a dynamic environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
President/Dispatcher Manager
Bay-Ram Transport Inc
Jacksonville, FL
12.2014 - 04.2017
- Handled numerous customer interactions with consistent excellence.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Arranged for repairs to restore service and schedules.
- Scheduled and dispatched over five daily roadside assistance calls based on caller locations and available employees.
- Fielded incoming calls, answered questions, and transferred calls internally.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
Senior Beauty Advisor
Walgreens
Jacksonville, Florida
02.2010 - 10.2014
- Greeted customers, provided product knowledge and advice to ensure customer satisfaction.
- Demonstrated beauty products and performed makeovers for clients.
- Advised customers on the selection of cosmetics, skincare, hair care, fragrances and other beauty products.
- Performed inventory management duties such as stocking shelves, tracking sales data and ordering new merchandise.
- Conducted regular training sessions with team members to ensure compliance with company policies and procedures.
- Created visually appealing displays that showcased featured items in an attractive manner.
- Analyzed sales trends to recommend promotional activities or changes in product assortment.
- Assisted with recruiting efforts by conducting interviews and providing feedback.
- Communicated regularly with corporate headquarters regarding store operations and performance.
Education
Associate of Science - Business Administration
Florida State College
Jacksonville, FL12.2022
Certification - Health Care Administration
State of Florida Department of Health
Jacksonville, FL06-2020
Skills
- Workflow planning
- Phone dispatch
- Fleet maintenance
- Database maintenance
- Daily reports
- Employee time records
- Multiple project coordination
- DOT compliance
- Field call management
- Delivery procedures
Languages
Turkish
Professional
Certification
- Technical Certificate Business Management
- Technical Certificate Business Specialist
- Technical Certificate Business Operations
- Technical Certificate Business Entrepreneurship
Timeline
President/Dispatcher Manager
Bay-Ram Transport Inc
12.2014 - 04.2017
Senior Beauty Advisor
Walgreens
02.2010 - 10.2014
Associate of Science - Business Administration
Florida State College
Certification - Health Care Administration
State of Florida Department of Health
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