Aysha Begum
Buffalo,NY
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin Dounts
06.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Crew Member Team Leader
Family Dollar
02.2021 - 03.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Quickly and efficiently resolved complaints and escalated issues.
- Prepared contracts and negotiated revisions, changes and additions to agreements with suppliers, clients and subcontractors.
- Used variety of hand and power tools to complete tasks.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Followed instructions and safety protocols while operating machinery and equipment.
- Inspected tools and equipment to maintain safety and efficiency.
Education
Associate of Science - Medical Assistant
Bryant And Stratton College
Buffalo05-2025
Skills
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Taking Orders
- Flexible Schedule
- Safe Food Handling
Timeline
Crew Member
Dunkin Dounts
06.2022 - Current
Crew Member Team Leader
Family Dollar
02.2021 - 03.2022
Associate of Science - Medical Assistant
Bryant And Stratton College
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