Aysha Hector
Albuquerque,NM
Summary
I've worked in various customer service roles throughout my career, from hospitality to healthcare. I've developed excellent communication, organization, and problem-solving skills, and I'm excited to bring these skills to a new role in a different industry
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Presbyterian
Albuquerque, NM
03.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Behavioral Health Technician Supervisor
Icarus Behavioral Health
Rio Rancho, NM
03.2023 - 10.2023
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Behavioral Health Technician
Icarus Behavioral Health
Rio Rancho, NM
12.2022 - 03.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered Medications to patients
Nanny
Care.com Inc
Albuquerque, NM
10.2021 - 12.2022
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
- Played games, worked on puzzles and read books to young children
- Taught children everyday skills and language
- Assisted with light housekeeping duties as well as running errands.
Receptionist
The Doc Spa
Albuquerque, NM
01.2020 - 02.2021
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Checked-in visitors
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Some College (No Degree) - Pre-Health Sciences: Nursing
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Volcano Vista High School
Albuquerque, NM05.2020
Skills
- Organization Skills
- Communication Skills
- Time Management
- Interpersonal Skills
- Adaptability
- Customer Service
Certification
- First Aid/CPR Certified
- Crisis Prevention Intervention (CPI)
- Basic Life Support (BLS)
Timeline
Behavioral Health Technician
Presbyterian
03.2024 - Current
Behavioral Health Technician Supervisor
Icarus Behavioral Health
03.2023 - 10.2023
Behavioral Health Technician
Icarus Behavioral Health
12.2022 - 03.2023
Nanny
Care.com Inc
10.2021 - 12.2022
Receptionist
The Doc Spa
01.2020 - 02.2021
Some College (No Degree) - Pre-Health Sciences: Nursing
Central New Mexico Community College
High School Diploma -
Volcano Vista High School