Matthew Newhouse
Conway,Arkansas
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Conway Behavioral Health
09.2024 - 02.2025
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Telephone Sales Representative
Spinnaker Resorts
02.2022 - 01.2024
- Led customers through smooth sales processes.
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Answered questions during initial contact and follow-up calls with sales prospects.
Insurance Agent
All State Insurance
10.2021 - 12.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Cook
Raising Cane's Restaurants
07.2021 - 10.2021
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Telephone Sales Representative
Vacation Tour and Travel
06.2018 - 07.2021
- Maintained detailed records of customer interactions to ensure accurate order processing and follow-up communication.
- Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
- Overcame objections from prospective clients through clear explanations of product benefits tailored to their unique circumstances.
Cook
Cracker Barrel
08.2017 - 12.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Bachelor In Psychology -
Central Baptist College
Conway AR Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- Customer service
- Team collaboration
- Organization skills
Timeline
Behavioral Health Technician
Conway Behavioral Health
09.2024 - 02.2025
Telephone Sales Representative
Spinnaker Resorts
02.2022 - 01.2024
Insurance Agent
All State Insurance
10.2021 - 12.2021
Cook
Raising Cane's Restaurants
07.2021 - 10.2021
Telephone Sales Representative
Vacation Tour and Travel
06.2018 - 07.2021
Cook
Cracker Barrel
08.2017 - 12.2017
Bachelor In Psychology -
Central Baptist College