Nakeya Mercer
Farmville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills.
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Robeson Health Care Corporation
Greenville, NC
02.2025 - Current
- Assisted clients with daily living activities, promoting independence and personal growth.
- Monitored client behaviors and documented observations in compliance with treatment plans.
- Collaborated with healthcare professionals to develop personalized care strategies for clients.
- Conducted regular safety checks to maintain a secure environment for all clients.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Participated in training sessions on crisis intervention techniques and behavioral management.
- Educated clients on coping strategies and resources available within the community.
- Conducted client rounds to check on residents.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Delivery Driver
Jimmy John's
Greenville, NC
10.2023 - 02.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- 0 yrs 4 mos
In-Shop Employee
Jimmy John's
Greenville, NC
10.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Collaborated with team members to maintain a clean and organized workspace, boosting overall efficiency.
- Participated in promotional events to increase brand awareness and drive sales growth.
- Consistently met or exceeded daily performance goals by working efficiently as part of a team-driven environment.
- Communicated clearly with co-workers when delegating tasks or requesting assistance, fostering teamwork and collaboration within the shop environment.
- 0 yrs 4 mos
Customer Service Representative
Speedway Gas Station
Farmville, NC
05.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Responded to customer requests for products, services, and company information.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- 2 yrs 10 mos
Education
Farmville Central High School
Farmville, NC06-2018
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Customer Relations
- Critical Thinking
- Active Listening
- Problem Resolution
- Money handling abilities
- Sales expertise
- Active listening
- Conflict de-escalation
- Documentation skills
Certification
- Certified First Aid/CPR AED, HSI - March 2026-March 2028
Timeline
Behavioral Health Technician
Robeson Health Care Corporation
02.2025 - Current
Delivery Driver
Jimmy John's
10.2023 - 02.2024
In-Shop Employee
Jimmy John's
10.2023 - 02.2024
Customer Service Representative
Speedway Gas Station
05.2020 - 03.2023
Farmville Central High School