Summary
Overview
Work History
Education
Skills
Timeline
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J. Soul

J. Soul

Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Diligent program support professional well-versed in evaluating behavioral and physical needs of [Type] clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.

Overview

12
12
years of professional experience

Work History

Behavioral Health Technician

Ascend Behavirol Health
02.2021 - 12.2023
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.

Caregiver

Community Options Inc
09.2020 - 01.2021
  • Assembled, operated, cleaned and properly stored medical equipment and accessories
  • Handled prescription information and refills
  • Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
  • Scheduled appointments and dealt with cancellations and scheduling changes
  • Collaborated with other team members and care providers to assess a patients' health status and determine a course of action
  • Communicated clearly and effectively with patients regarding their appointments and their health concerns
  • Assisted doctors and other care providers with any tasks that they needed done.

Customer Service Representative

Consumer Cellular
04.2019 - 07.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Rep

MAXIMUS
08.2018 - 04.2019
  • Adhered to company procedures and policies including maintaining relationships that matched with company's core values
  • Built trusting relationships by keeping in regular contact with clients via phone calls, mail, or email
  • Communicated with customers to better determine specific insurance needs; offered consultative solutions and made appropriate recommendations
  • Customized services and products to meet customer needs
  • Remained current with new products and services by participating in continuing education and training.

Dishwasher

HonorHealth John C. Lincoln Medical Center
03.2017 - 01.2018
  • Cleaned and organized tableware
  • Cleaned food preparation areas including equipment
  • Cleared customer tables and prepared them for next customers
  • Arranged food and orders to keep service flowing smoothly
  • Educated customers on what certain dishes were to help them request the best order
  • Closed out cash registers, prepared financial statements for upper management and made nightly deposits
  • Created a serving map for servers and bussers to understand which dining areas were their responsibilities.

Warehouse Associate

Amazon Fulillment Center
12.2015 - 10.2019
  • Collaborated with colleagues to discuss market information and strategies
  • Conducted market research to learn of current trends and to perform sales activities accordingly
  • Cleaned shelves, tables, and counters
  • Championed promotional items to achieve sales goals.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Improved warehouse efficiency by streamlining inventory management processes.

Volunteer

Desert Mission Food Bank
07.2013 - 10.2014
  • Cleaned shelves, tables, and counters
  • Educated customers about product options to exceed their experience
  • Facilitated stock management and inventory, conducting routine inventory audits and cycle counts
  • Received and processed cash and credit payments
  • Watched for, recognized, and prevented security risks.

Night Shift Lead

Wal-Mart
12.2011 - 07.2013
  • Improved team efficiency by implementing streamlined nightly workflows and task prioritization.
  • Managed resources for optimal shift performance, including staff scheduling and equipment allocation.
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
  • Monitored employee performance and provided timely feedback to enhance productivity on the night shift.

Education

High School Diploma -

Cortez High School
Phoenix, AZ
05.2006

Skills

  • Positive attitude
  • Problem solving
  • Team player
  • Customer satisfaction
  • Research
  • Typing
  • Detail Oriented
  • Writing
  • Customer Service
  • Troubleshooting
  • Listening
  • Organizational Skills
  • Activity monitoring
  • Crisis handling
  • Data Collection
  • Information Security
  • Chemical use
  • Machine Operation
  • Quality Control
  • Operations Support

Timeline

Behavioral Health Technician

Ascend Behavirol Health
02.2021 - 12.2023

Caregiver

Community Options Inc
09.2020 - 01.2021

Customer Service Representative

Consumer Cellular
04.2019 - 07.2021

Customer Service Rep

MAXIMUS
08.2018 - 04.2019

Dishwasher

HonorHealth John C. Lincoln Medical Center
03.2017 - 01.2018

Warehouse Associate

Amazon Fulillment Center
12.2015 - 10.2019

Volunteer

Desert Mission Food Bank
07.2013 - 10.2014

Night Shift Lead

Wal-Mart
12.2011 - 07.2013

High School Diploma -

Cortez High School

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J. Soul