Ayshane Nelson
Newark,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
House Keeping
Brandywine Senior Living
08.2020 - 02.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in aa team environment.
Cashier
Shoprite
09.2008 - 08.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Security Officer
Washington School
09.2005 - 06.2007
- Investigated suspicious activities and persons to maintain security of premises.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Maintained safe environment for employees, students, and visitors through continuous risk assessment and threat analysis.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
High School Diploma -
East Orange High School
East Orange, NJ06.1997
Skills
- Detailed Oriented
- Decision Making
- Communication
- Problem Solving
- Team Support and Collaboration
- Hospitality background
Timeline
House Keeping
Brandywine Senior Living
08.2020 - 02.2023
Cashier
Shoprite
09.2008 - 08.2021
Security Officer
Washington School
09.2005 - 06.2007
High School Diploma -
East Orange High School
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