Aysia Cole

Data Entry and Administrative Skills

• Accurate and efficient data entry for maintaining client records and documentation
• Proficient in handling confidential client information with discretion and security
• Appointment scheduling and calendar management for client meetings and on-call availability
• Organization of digital and physical records for easy access and reference
• Proficient in using CRM systems, spreadsheets, and office software
• Detailed reporting of client progress, interactions, and outcomes

Doula Support Skills

• Providing emotional and physical support
• during pregnancy, labor, and postpartum
• Educating clients on childbirth preparation, postnatal care, and newborn essentials
• Developing personalized care plans tailored to client needs and preferences

• Remaining calm a supportive during high-pressure or ...ergency situations

• Facilitating communication between clients, families, and healthcare providers
• Offering non-judgmental guidance and reassurance

• Customer Support Expertise
• Strong verbal and written communication tailored to sensitive matters
• Active listening and empathy to handle delicate customer situations
• Conflict resolution and de-escalation for complex or emotional cases
• Building positive relationships through professional and courteous interactions
• Managing high-volume calls and inquiries efficiently

Technical Proficiency

• CRM systems for managing client accounts and case updates
• Proficient in data entry and secure handling of sensitive information
• Navigating multiple computer systems and databases simultaneously
• Search tools utilization for case research and resolution
• Familiarity with software tools for documentation and reporting
• Administrative and OrganizationalSkillsAccurate documentation of case interactions and updates
  Appointment scheduling and follow-up coordination
  Time management and multitasking in fast-paced environments
  Quality control and adherence to state regulations and policies
  Child Support Case ManagementProviding accurate and detailed information on child support policies
  Resolving inquiries related to payments, adjustments, and case updates
  Liaising with departments such as SNAP and Energy Assistance for client needs
  Guiding clients through the process of child support applications and modifications
• Additional StrengthsMaintaining professionalism in emotionally charged situations
  Adaptability to new systems, processes, and changes in policies
  Strong problem-solving and critical thinking abilities

Technical Support Expertise

• Diagnosing and troubleshooting hardware and software issues
• Assisting customers via screen sharing and remote tools
• Providing guidance on product features and technical functionality
• Resolving escalated technical issues with efficiency and professionalism
• Researching and referencing technical articles and work instructions
• Customer Service SkillsActive listening and empathy in addressing technical concerns
  Conflict resolution and complaint management
  Clear and concise communication of complex technical information
  Building rapport and maintaining customer satisfaction
  Technical ProficiencyExperience with CRM and ticketing systems for case management
  Familiarity with operating systems, network configurations, and common applications
  Proficient in troubleshooting tools and diagnostic software
  Data entry and accurate documentation of customer interactions
  Call Center AbilitiesManaging high call volumes in a fast-paced environment
  Multitasking across multiple systems while maintaining quality service
  Scheduling appointments for advanced troubleshooting or maintenance
  Handling sensitive customer data securely and in compliance with policies
  
  Problem-Solving and Analytical SkillsQuickly identifying root causes of technical problems
  Providing tailored solutions to meet customer needs
  Collaborating with other departments to resolve complex issues
  Additional StrengthsAdaptability to new tools, technologies, and processes
  Strong time management and prioritization skills
  Ability to remain calm and composed under pressure
  This list is optimized to showcase your

• Develop and implement marketing campaigns to promote spice products across various platforms, including social media, email, and traditional media.
• Create engaging content, including blogs, recipes, videos, and social posts, to showcase the versatility and quality of our spice offerings.
• Conduct market research to identify trends, target audiences, and competitive positioning in the spice and seasoning industry.
• Collaborate with product development and sales teams to design packaging, promotional materials, and product launches.
• Manage and grow the company's social media presence, ensuring consistent branding and messaging.
• Monitor and analyze marketing campaign performance metrics, adjusting strategies as needed to optimize results.

• Providing exceptional customer service
• Handling customer inquiries and issues effectively
• Managing customer complaints and resolving conflicts
• Conducting new employee training sessions
• Creating training materials and guides
• Coaching and mentoring team members
• Evaluating trainee progress and providing feedback
• Adapting training methods to different learning styles
• Proficient in operating Target's POS
• systems
• Cash handling and processing transactions
• Understanding of mobile checkout systems and self-checkouts
• Supervising and leading front-end associates
• Motivating and inspiring team members
• Delegating tasks effectively
• Clear and concise communication with customers and team members
• Training delivery (both in-person and digital)
• Conflict resolution and maintaining a positive work environment

Key Kesponsibilities:

• Assist the store manager in overseeing daily operations to ensure the store runs efficiently and meets sales goals.
• Supervise and support the sales team, ensuring high levels of customer service and motivating staff to achieve sales targets.
• Train and onboard new staff, providing coaching and ongoing development to improve performance.
• Handle customer inquiries, concerns, and complaints to maintain high customer satisfaction levels.
• Monitor inventory levels, ensuring stock is adequately replenished and accurately tracked using inventory management systems.
• Implement visual merchandising strategies to enhance store presentation and drive sales.
• Assist in creating staff schedules to ensure optimal coverage during peak hours and manage labor costs effectively.
• Perform cashier duties, process transactions, and manage cash handling procedures.
• Conduct product knowledge training to ensure staff are well-informed and able to upsell products.
• Ensure compliance with company policies, safety regulations, and loss prevention standards.
• Help manage store operations during peak sales events, holidays, and promotions.
• Prepare and maintain daily, weekly, and monthly sales reports for the store manager.
• Collaborate with the store manager to develop and execute strategies to increase foot traffic and sales.

Key Achievements:

• Improved sales by [percentage] through staff training and implementing effective customer engagement strategies.
• Successfully reduced inventory shrinkage by [percentage] through improved loss prevention practices.
• Recognized for outstanding customer service and leadership, resulting in a [mention any awards, recognitions, or
• accolades].

• Supervised daily store operations to ensure smooth workflow and exceptional customer service.
• Coordinated and delegated tasks to team members to meet operational goals and sales targets.
• Trained and mentored new employees on company policies, procedures, and service standards.
• Monitored inventory levels and placed orders to maintain stock availability.
• Ensured compliance with food safety, cleanliness, and quality standards.
• Handled cash management tasks, including opening and closing registers, preparing bank deposits, and conducting end-of-shift reconciliations.
• Resolved customer complaints efficiently while maintaining professionalism and fostering positive experiences.
• Prepared beverages and food orders according to company recipes and quality standards.
• Created a welcoming and positive environment for both customers and team members.
• Supported management in implementing promotional initiatives and tracking performance.