Summary
Overview
Work History
Education
Languages
Timeline
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Ayumi Okumura

Honolulu,HI

Summary

Driven and highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

7
7
years of professional experience

Work History

Dental Receptionist

Pedodontic Associates Inc.
Honolulu, HI
09.2021 - Current
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient intakes with case histories, insurance information and mandated forms.
  • Implemented Dentrix for digitizing and organizing over patient's dental records.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Helped patients complete necessary medical forms and documentation.

Hotel Reservation Staff

H.I.S. International Tours Inc.
Honolulu, HI
02.2018 - 03.2021
  • Responsible for arranging hotels and requests from HIS Japan with accuracy, as well as updating, canceling, requesting, and confirming all above reservations.
  • Work effectively and efficiently under pressure
  • Constantly gain knowledge of different hotels and their amenities to enhance customer care for reservation purposes.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Actively listened to other department requests, confirming full understanding before addressing concerns and improving customer's care.

Hostess

Arancino di Mare
Honolulu, HI
03.2017 - 02.2018
  • Followed daily checklist that consisted of cleaning duties and what to do during the shift
  • Answered average of 30 phone calls per shift taking reservations in both English and in Japanese
  • Work efficiently on position that were assigned on the beginning of shift.
  • Controlled flow of the restaurant by putting people on wait lists, taking reservations, and answering phone calls
  • Trained Hostesses
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Hostess

Tanaka Of Tokyo
Honolulu, HI
0 2017 - 02.2017
  • Took reservations in a bilingual environment
  • Greeted customers, made sure that our service was excellent when leaving.
  • Answered phone calls in Japanese and English; recommended menu items that would suit their price range and pallets.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.

Waitress- Benitora Gyoza Bou

Benitora Gyouza Bou
Kamakura, Japan
07.2012 - 07.2014
  • Shared histories of the city and communicated with local tourists to improve dining experience.
  • Converted and deposited the company's profit in the restaurant's bank account.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Waitress

Rosshies
Nobi, Japan
04.2012 - 06.2012
  • Provided welcoming experience to patrons.
  • Memorized and recommended a wide variety of cultural foods to best suit different customers palettes.
  • Resolved guest complaints promptly and professionally.
  • Greeted new customers, discussed specials and took drink orders.

Education

High School Diploma -

Nile C. Kinnick High School
2012

Languages

English
Japanese

Timeline

Dental Receptionist

Pedodontic Associates Inc.
09.2021 - Current

Hotel Reservation Staff

H.I.S. International Tours Inc.
02.2018 - 03.2021

Hostess

Arancino di Mare
03.2017 - 02.2018

Waitress- Benitora Gyoza Bou

Benitora Gyouza Bou
07.2012 - 07.2014

Waitress

Rosshies
04.2012 - 06.2012

Hostess

Tanaka Of Tokyo
0 2017 - 02.2017

High School Diploma -

Nile C. Kinnick High School

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Ayumi Okumura