Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Az Kalu-Nwiwu

Data & Operations Manager
Arlington,VA

Summary

I'm a Data & Operations professional who is most excited about the analytics aspect of the work. I thrive in work that helps teams leverage customer data to improve their work and ultimately improve the business. Available to relocate among the Northeast

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Sr Data & Operations Manager, Client Success

Hustle, Inc
Washington, D.C.
01.2021 - Current
  • Designed and implemented a sales operations system for the client success team, resulting in significantly simpler workflows for our entire team
  • Lead various teams to make data-driven business decisions as a result of precise analyses of customer data. Teams include Product, Support, Sales, CS, and C-Suite
  • Favorite projects are those that have impacted product and sales strategies

Sr Client Success Manager

Hustle, Inc
Washington, D.C.
01.2018 - 12.2020
  • Responsible for a portfolio of approximately 33% of our companies total ARR
  • Maintained a net retention of over 100% ARR
  • Supported our clients across their post-sales client journey, from the onboarding to the contract renewal process
  • Built dashboards and reports for the client success team, which enhanced the team's ability to support and retain clients

Education

Master of Arts - Public Policy

Stony Brook University
Stony Brook, NY
09.2010 - 05.2011

Bachelor of Arts - Political Science

Stony Brook University
Stony Brook, NY
09.2006 - 05.2010

Skills

    SQL Fluency

Python Familiarity

Data Visualization

Workflow Analysis

Interests

Technology, Urban Design, and Health & Wellness

Timeline

Sr Data & Operations Manager, Client Success

Hustle, Inc
01.2021 - Current

Sr Client Success Manager

Hustle, Inc
01.2018 - 12.2020

Master of Arts - Public Policy

Stony Brook University
09.2010 - 05.2011

Bachelor of Arts - Political Science

Stony Brook University
09.2006 - 05.2010

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Az Kalu-NwiwuData & Operations Manager