Mona Kazemy
McLean,VA
Summary
Accomplished Relationship Management professional with a robust background in Client Success and Project Management, specializing in enhancing client engagement and satisfaction in the SaaS, Health-tech, and Mar-tech sectors. Proven track record of retaining high-value clients and establishing enduring partnerships that drive substantial revenue growth. Expertise includes strategic account management, tech and process solutioning, effective onboarding strategies, and change management, complemented by strong analytical skills. Dedicated to crafting tailored solutions that meet client needs and consistently exceed expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Client Success Manager – Project Management Data & Tech
dentsu US
, Remote
03.2022 - Current
- Led implementation of a bespoke approach to customer success, driving measurable enhancements in client retention.
- Implemented strategies to drive operational efficiency and enhance client outcomes.
- Oversaw client success for cloud-based Media and Digital Marketing platforms, spanning 80+ local and 4 global accounts.
- Served as the main liaison between clients and cross-functional teams, ensuring smooth communication.
- Ensured client achievement through continuous feedback collection.
- Led discovery and process mapping sessions with top-tier global clients, identifying key requirements to enhance operations.
- Developed and delivered comprehensive app adoption reports with detailed usage metrics.
Senior Client Success Manager
1HEALTH US
, Remote
05.2020 - 03.2022
- Spearheaded roll-out of groundbreaking home testing products using data-centric approaches.
- Spearheaded design and implementation of advanced medical lab platform to streamline operations.
- Crafted escalation methodologies to enhance satisfaction and boost client loyalty metrics.
- Led a dynamic team of eight Client Success Managers and technical specialists, optimizing workflows to surpass established targets.
- Facilitated business growth by managing Request for Proposals (RFPs).
Client Success- Client Experience Executive
ESTEE LAUDER COMPANIES
Toronto, Canada
10.2016 - 08.2018
- Elevated customer engagement through detailed feedback analysis, resulting in higher satisfaction and loyalty.
- Facilitated resolutions for customer issues to support marketing campaigns and boost sales initiatives.
- Facilitated alignment between sales, marketing, and product teams to enhance customer experience.
Assistant Manager Marketing – Events& Promotions Projects
DAMAS JEWELLERY LLC
Dubai, UAE
05.2013 - 08.2014
- Supported marketing manager in crafting promotional content, driving a 20% boost in brand visibility.
- Monitored campaign performance, increasing conversion rates through continuous optimization strategies
- Oversaw brand social media platforms to foster community interaction and audience outreach.
- Performed market analysis and researched latest trends, delivering actionable insights.
Marketing Manager
AESTHETICS INTERNATIONAL
Dubai, UAE
05.2011 - 05.2013
- Developed targeted strategies to boost clinic exposure and attract qualified traffic.
- Spearheaded development of cohesive promotional strategies leading to increased referral rates.
- Increased press exposure by organizing yearly events and updating media timeline.
Education
Master of Science - Marketing Sustainability
Glasgow Caledonian University
01.2020
Master of Science - Strategic Marketing
University of Wollongong
01.2014
Bachelor of Art - Insurance Management
Allameh Tabatabaei University
01.2003
Skills
- Asana
- Airtable
- Jira
- Confluence
- Power BI
- Salesforce
- Zendesk
- Service now
- Microsoft Office
- Oracle
- SQL
- RDS-Semarchy
- Okta
- Azure
- Net Suite
- ESM
- Grappelli Django
- Woo Commerce
- Miro
- Figma
Certification
Data Visualization and Interactive Dashboards with Power BI- Udemy
Customer Experience (CX) Foundation – Project Management Institute
Product Management- Project Management Institute
Project Management Professional License (PMP)- In Process
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Arabic
Elementary
Turkish
Limited
Affiliations
- Environmental studies and sustainability
- Animal welfare
- Urban gardening
- Nutrition
References
References available upon request.
Timeline
Senior Client Success Manager – Project Management Data & Tech
dentsu US
03.2022 - Current
Senior Client Success Manager
1HEALTH US
05.2020 - 03.2022
Client Success- Client Experience Executive
ESTEE LAUDER COMPANIES
10.2016 - 08.2018
Assistant Manager Marketing – Events& Promotions Projects
DAMAS JEWELLERY LLC
05.2013 - 08.2014
Marketing Manager
AESTHETICS INTERNATIONAL
05.2011 - 05.2013
Master of Science - Marketing Sustainability
Glasgow Caledonian University
Master of Science - Strategic Marketing
University of Wollongong
Bachelor of Art - Insurance Management
Allameh Tabatabaei University
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