Azael Hernandez
Chicago,IL
Summary
Hardworking Package Handler comfortable moving heavy loads manually or with forklifts and overhead cranes. Punctual, reliable and dedicated to teamwork. Great maintenance and repair skills. Hardworking Waiter with experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. I'm experienced in protecting passengers from threats posed by individuals and prohibited items. Skilled in detecting and confiscating contraband, preventing unauthorized access and checking paperwork. Demonstrates good communication and decision-making abilities.
Overview
4
4
years of professional experience
Work History
Experience Specialist
Color Factory
01.2022 - 05.2023
- Oversaw quality assurance processes ensuring consistently high standards across all aspects of the organization''s offerings.
- Conducted routine outreach to support understanding of policies and procedures.
- Developed and maintained positive relationships with the community via email and face-to-face outreach.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Delivered impactful presentations at industry conferences showcasing thought leadership skills while promoting company products or services effectively.
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues.
- . Ensured adherence to brand standards throughout all aspects of day-to-day operations.
Package Handler
Ups Cach
07.2021 - 08.2021
- Assisted in loading delivery trucks with prepared packages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Used scanners to track parcel information, condition or receipt.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
Server
Top Shelf
05.2019 - 03.2020
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Associate of Arts - Criminal Justice
Richard J. Daley College
7500 S Pulaski Rd, Chicago, IL 6065206.2025
High School Diploma -
Mansueto High School
Chicago, IL06.2021
Skills
- Inventory control procedures
- Package loading
- Material storage
- Cycle counting proficiency
- Decision-making
- Basic math
- People skills
- Customer relations skills
- Hazardous items understanding
- Flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Experience Specialist
Color Factory
01.2022 - 05.2023
Package Handler
Ups Cach
07.2021 - 08.2021
Server
Top Shelf
05.2019 - 03.2020
Associate of Arts - Criminal Justice
Richard J. Daley College
High School Diploma -
Mansueto High School
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