Sheila Tavera
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
7
7
years of professional experience
Work History
Experience Specialist
Color Factory
New York, NY
07.2021 - 12.2023
- Providing elite level customer service to guests.
- Serving as guide for guests throughout the museum, thoroughly explaining exhibits and activities.
- Providing conflict resolution at the Experience Specialist level to resolve guest complaints, issues, and escalating appropriately to management when necessary.
- Collaborating with fellow team members and management to appropriately assign team member schedules and reallocate resources as necessary based on need throughout the day.
- Maintaining integrity of museum throughout the day.
- Reinforcing the Color Factory brand with both guests and fellow team members.
- Conducting daily inventory counts of goods throughout the museum.
- Training and developing new team members.
- Connecting with various departments throughout the day to ensure quick and effective resolutions to team members, museum integrity, and team member issues.
Shift Supervisor
Luke's Lobster
Manhattan, NY
11.2018 - 06.2021
- Assign daily responsibilities to Teammates.
- Reconcile daily cash and credit transactions.
- Uphold and implement site safety guidelines and protocols.
- Coach and train Teammates, new and established; provides feedback to Teammates.
- Resolve patient complaints.
- Work with General Manager to improve site organization and presentation.
- Take daily inventory.
- Place weekly site supplies orders.
- Report Teammate areas of opportunity to General Manager.
- Connect with delivery platforms via phone and email to process orders, customer issues, etc.
- Provide daily State of Site report to General Manager and Director of Operations.
Teammate
Luke's Lobster
Manhattan, NY
01.2017 - 11.2018
- Greeted patients in friendly, professional manner.
- Took customer orders.
- Prepared and plated food orders.
- Processed customer transactions.
- Reported all customer and site issues to General Manager.
- Provided customers information regarding seasonal promotions.
- Interacted with customers to ensure a pleasant experience.
Internship Student
Social Services - Southside United HDFC - Los Sure
Brooklyn, NY
09.2023 - 01.2024
- Coordinated the daily operations of a food pantry, including stocking shelves and managing volunteers.
- Provided education on nutrition, budgeting, and other resources to clients utilizing pantry services.
- Oversaw fundraising activities and preparation of public relations materials.
- Researched and analyzed community needs to determine program directions and goals.
- Prepared and distributed food vouchers for community members.
- Answered customer questions about program eligibility and maintained pantry records.
- Organized events such as mobile food pantries, holiday meals, and cooking classes for clients.
Education
Bachelor of Science - Human Services & Community Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYAssociate of Science - Human Services
LaGuardia Community College of The City University of New York
Long Island City, NY12.2023
High School Diploma -
High School of Graphic Communication Art
Manhattan, NY06.2012
Skills
- Customer-oriented
- Documentation expertise
- Hiring and training
- Team Leadership
- Multitasking and prioritization
- Inventory monitoring
- Organizational skills
- Strong communication skills
- Problem-solving abilities
- Teamwork and Collaboration
- Time management abilities
Timeline
Internship Student
Social Services - Southside United HDFC - Los Sure
09.2023 - 01.2024
Experience Specialist
Color Factory
07.2021 - 12.2023
Shift Supervisor
Luke's Lobster
11.2018 - 06.2021
Teammate
Luke's Lobster
01.2017 - 11.2018
Bachelor of Science - Human Services & Community Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Human Services
LaGuardia Community College of The City University of New York
High School Diploma -
High School of Graphic Communication Art
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