Justice Jones
Waterloo,IA
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Demonstrates a positive attitude and a strong willingness to take on additional responsibilities to meet team goals. Committed to contributing to the team's success through challenging work, meticulous attention to detail, and exceptional organizational skills. Motivated to continuously learn, grow, and excel in any given task.
Overview
12
12
years of professional experience
Work History
Experience Specialist
UnityPoint Health - Allen Hospital
02.2024 - Current
- Greets patients and visitors and obtains accurate information and signatures for office records
- Provided clerical support -copying, faxing, and filing documents.
- Schedule/confirmed procedural appointments, communicated with patients, and updated records.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH
- Verified eligibility and compliance with authorization requirements for service providers.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Developed and maintained productive working relationships with healthcare providers.
MCDM Case Manager
Molina Healthcare Iowa
04.2023 - 11.2023
- Completes clinical assessments of members per regulated timelines and determines who may qualify for case management based on clinical judgment, changes in member's health or psychosocial wellness, and triggers from the assessment.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Conducts telephonic, face-to-face or home visits as required.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitates interdisciplinary care team meetings and informal ICT collaboration.
- Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.
Clinical Technician III Ophthalmology
University of Iowa Health Care -Iowa River Landing
08.2021 - 01.2023
- Perform an extensive number of routine and advanced technical procedures, as delegated by the physician, to collect medical data and assist in patient care
- Identified issues during preliminary exam and addressed concerns with physician.
- Checked visual acuity, color plates and pupillary function.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed testing such as Humphrey visual field, Pachymetry, IOL master and LenStar as part of overall vision evaluation
- Assisted Retina Clinic with eye injections
Clinical Technician I -Digestive Health Procedures
University of Iowa Hospital & Clinics
12.2016 - 08.2021
- Ambulated and assisted patients before and after procedures.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Sanitized and assessed recovery rooms while following all surgical schedules.
- Supported physicians and nursing staff during procedures.
- Assisted with complex procedures -ERCP, double ballon enteroscopy, EUS, POEM.
- Collect biopsies with focus on accuracy and adherence to aseptic techniques.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing scopes and related equipment.
- Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
Nursing Assistant SNICU
University of Iowa Hospital & Clinics
12.2015 - 12.2016
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management and ambulation
- Documented care actions by completing records and logs into EPIC
- Transported patients between rooms and appointments or testing locations.
Coordinator
University Of Iowa Parking And Transportation
09.2013 - 12.2015
- Entered data, generated reports, and produced tracking documents.
- Trained staff, established and monitored goals, conducted performance reviews
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Observed and monitored parking lot and/or garage to preserve safety of customers and vehicles.
Education
Bachelor of Science - Human Physiology
University of Iowa
Iowa city, IA05-2016
Skills
- Strong written and verbal communication
- Ensures task completion
- Clear and direct approach
- Analytical problem solving
- Collaborative team member
- Adaptable work style
- Effective time management
- Steadfast in responsibilities
- Detail-oriented
Computer Experience
- EPIC
- Microsoft Office: Word, Excel, PowerPoint
- CCA
- PEGA UM
- IMPA iPRO
- QNXT
Timeline
Experience Specialist
UnityPoint Health - Allen Hospital
02.2024 - Current
MCDM Case Manager
Molina Healthcare Iowa
04.2023 - 11.2023
Clinical Technician III Ophthalmology
University of Iowa Health Care -Iowa River Landing
08.2021 - 01.2023
Clinical Technician I -Digestive Health Procedures
University of Iowa Hospital & Clinics
12.2016 - 08.2021
Nursing Assistant SNICU
University of Iowa Hospital & Clinics
12.2015 - 12.2016
Coordinator
University Of Iowa Parking And Transportation
09.2013 - 12.2015
Bachelor of Science - Human Physiology
University of Iowa
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