DEANNA PHILLIPS
North Little Rock,AR
Summary
Seeking a challenging position to expand upon and utilize my organizational, interpersonal, leadership and communication skills with an organization that offers potential for growth and advancement. I have over 20 years of experience focused on problem solving, customer service and marketing. I have demonstrated the ability to support multiple projects at once, resolve escalated support issues, work under pressure, meet commitments and serve as an affective liaison between customer and staff.
Overview
21
21
years of professional experience
Work History
Experience Specialist
S&D Coffee & Tea / Westrock Coffee
Little Rock, AR
09.2020 - Current
- Handle large amounts of inbound and outbound client communications in a timely manner
- Receive and place product orders
- Analyze, review, validate and report on client accounts for the purpose of increasing sales and creating new opportunities to further the client relationship
- Resolved issues based on thorough investigations of concerns, this may result in a claim and/or credit to the customer
- Updated records with all interactions and customers transactions.
Analyst I / Engineering Support
Windstream Communications
Little Rock, AR
12.2018 - 09.2020
- Obtain City/County/DOT right of way construction permits
- Process incoming and outgoing Joint use requests for pole attachments and pole transfers
- Work closely with outside plant organization.
Private Banking Specialist
Arvest Bank
Little Rock, AR
10.2017 - 10.2018
- Opening accounts (business and personal)
- Operations (wires, transfers, maintenance, etc)
- Provide general loan assistance to Private Bankers with initial loan processing.
Mortgage Loan Assistant
US Bank Home Mortgage
Little Rock, AR
07.2015 - 10.2017
- Assists loan originator with a variety of support to increase production levels
- Organizes files, answer phones, scan documents, prepare other documentation as needed
- Have open communication on status of loans with loan originator, processors, realtors, and customers to help meet closing deadlines.
Mortgage Servicing Escrow Analysis Specialist
Arvest/Central Mortgage Company
Little Rock, AR
10.2012 - 07.2015
- Create and research annual escrow analysis on applicable mortgage loans
- Research and respond to customer requests
- Make corrections as need on escrow loans.
Insurance Administrator
Priority Insurance
North Little Rock, AR
10.2010 - 10.2012
- Process daily case list from Trustee's office, determine status of case: rescheduled, dismissed, or converted
- Enter case information in Priority Insurance database
- Processes weekly court reports for attorney and followed cases through to resolution
- File proof of claim with court if Priority force places insurance.
Logout/Allocation Clerk
Consumer Testing Laboratories
Bentonville, AR
09.2003 - 05.2005
- Researched and analyzed customer purchase order information; verified pricing for vendor billing
- Addressed vendor questions
- Maintained testing reports
- Liaison between vendor and technician at Wal-Mart distribution.
Coordinator and Clerk II
Alltel Communications
Little Rock, AR
10.1998 - 08.2003
- Coordinated Kansas call center support and provisioning for Long Distance to relocate in Little Rock
- Trained ALD Calling Card team on Kansas billing system (Equinox) to support Kansas market
- Worked directly with vendor Manual Telephone Companies
- Developed and maintained a manual on Kansas Long Distance for customer service new hire training
- Resolved escalated issues; worked directly with vendor, Southwestern Bell and other telephone companies
- Processed error reports daily and on a monthly basis
- Provided telephone assistance to customer's regarding rate plans, calling options, and billing questions
- Handled phone calls from ALLTEL sales representative to install trouble ticket information into ALD database for long distance.
Secretary II
AR State Crime Lab / Medical Examiners Office
12.1994 - 09.1998
- Processed case documentation for doctors performing investigative autopsies in state crime lab.
- Included reviewing all related files, reports, and documents, typing death and cause of death certificates.
- Distributing to proper law enforcement, legal and medical agencies on the case.
- Typed correspondence and other related medical documents for doctors and performed receptionist duties as required.
Education
No Degree -
NorthWest Arkansas Community College
Bentonville, ARHigh School Diploma -
Conway High School West
Skills
- Database Skills
- Microsoft Office Suite
- Computer Proficiency
- Problem Solving
- Verbal and Written Communication
- Detail-Oriented
- Analytical Thinking
- Time Management
Timeline
Experience Specialist
S&D Coffee & Tea / Westrock Coffee
09.2020 - Current
Analyst I / Engineering Support
Windstream Communications
12.2018 - 09.2020
Private Banking Specialist
Arvest Bank
10.2017 - 10.2018
Mortgage Loan Assistant
US Bank Home Mortgage
07.2015 - 10.2017
Mortgage Servicing Escrow Analysis Specialist
Arvest/Central Mortgage Company
10.2012 - 07.2015
Insurance Administrator
Priority Insurance
10.2010 - 10.2012
Logout/Allocation Clerk
Consumer Testing Laboratories
09.2003 - 05.2005
Coordinator and Clerk II
Alltel Communications
10.1998 - 08.2003
Secretary II
AR State Crime Lab / Medical Examiners Office
12.1994 - 09.1998
No Degree -
NorthWest Arkansas Community College
High School Diploma -
Conway High School West