Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Towns

Decatur,GA

Summary

Energetic and self motivated customer service professional with extensive experience in enhancing customer satisfaction. Skilled in handling inquires, resolving issues and improving customer relationships, looking to apply expertise in a challenging role to drive service excellence.

Overview

4
4
years of professional experience

Work History

Experience Specialist

Delta Airlines
07.2022 - 02.2025
  • Inbound/Outbound Call Center.
  • Assisted customers with flight bookings, adjustments, and cancellations, ensuring a smooth travel experience.
  • Addressed and resolved customer complaints efficiently, maintaining professionalism in high-pressure situations.
  • Documented customer interactions in the database, contributing to a comprehensive service history.
  • Conducted customer surveys and analyzed feedback to enhance service quality.
  • Billing and Payment.g and Payment

Customer Service Representative

Chime Solutions
09.2020 - 07.2022
  • The Service Delivery Consultant will be responsible for providing services regarding health benefits, and more.
  • Inbound call center.
  • Delivered excellent customer service by actively listening and responding to inquiries via phone and chat.
  • Cultivated positive relationships with customers through attentive, friendly service.
  • Identified upselling opportunities, aligning additional products with customer needs.
  • Managed complex customer issues by escalating them to supervisors when necessary.

Education

High School Diploma -

Lithia Springs Comprehensive High School
Lithia Springs, GA
05.2011

Skills

  • Visitor Relations
  • Database Skills
  • Billing Procedures
  • Provider Relations
  • Customer Experience Improvement
  • Survey Consumers
  • Productivity Maximization
  • Computer Proficiency and Microsoft Office
  • Negotiation skills
  • Client relationship management
  • Teamwork and collaboration
  • Data collection and analysis
  • Flight Booking Management
  • Customer feedback analysis
  • Conflict resolution
  • Multichannel Communication
  • Promotional deal coordination

References

References available upon request.

Timeline

Experience Specialist

Delta Airlines
07.2022 - 02.2025

Customer Service Representative

Chime Solutions
09.2020 - 07.2022

High School Diploma -

Lithia Springs Comprehensive High School

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Taylor Towns