- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Artificial Intelligence (AI) and Machine Learning
- Avid Reader
Nicholas Passero
St. Petersburg,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Visitor Experience Specialist
The Salvador Dali Museum
07.2024 - 05.2025
- Used Gateway Galaxy's POS system to process tens of thousands of dollars worth of ticket sales daily
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Support Specialist
Harte Hankes
11.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume virtual setting, prioritizing tasks to keep up with challenging deadlines.
- Installed, configured and maintained computer systems and network connections.
- Utilized CRM software tools such as Salesforce and Zendesk.
Receptionist
Plaza Executive Suites
10.2021 - 11.2022
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Arts - English
St. Petersburg College
05-2027
High School Diploma -
St. Petersburg High School
05-2023
Skills
- Performance tracking
- Communications management
- Branding
- Satisfaction measurement
- Database skills
- Interpersonal skills
Interests
Timeline
Visitor Experience Specialist
The Salvador Dali Museum
07.2024 - 05.2025
Customer Support Specialist
Harte Hankes
11.2022 - 01.2024
Receptionist
Plaza Executive Suites
10.2021 - 11.2022
Associate of Arts - English
St. Petersburg College
High School Diploma -
St. Petersburg High School
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