NATASHA MAZION
Tampa,FL
Summary
Customer Service Leader focused on enhancing customer satisfaction through effective team leadership and problem resolution. Delivered high-quality customer experiences by managing escalated concerns, training staff, and streamlining processes. Committed to driving business success through strong communication and data analysis.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Supervisor/Representative/Experience Specialist
KGCCO
Tampa
11.2023 - Current
- Supervised customer service team to ensure high-quality support.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved customer complaints efficiently and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Developed training programs for new staff on service protocols.
- Monitored performance metrics to identify training needs.
- Facilitated team meetings to discuss challenges and solutions.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Food Manager
Circle K
Tampa, FL
09.2022 - 11.2023
- Assisted customers with inquiries and service needs, ensuring a clean, safe, and welcoming environment.
- Managed product ordering, labeling, inventory-related tasks, and vendor interactions.
- Developed ideas to improve food service and customer service and support business performance.
- Generated innovative ideas to enhance food service and customer experience, contributing to improved business performance.
- Followed company policies, procedures, and safety standards.
Team Lead / Customer Service Representative
Ashley Furniture Industries
Tampa, FL
08.2019 - 02.2023
- Resolved customer inquiries and problems promptly and professionally, enhancing overall customer satisfaction.
- Trained new customer service representatives on proper procedures for handling customer inquiries and service needs.
- Developed and maintained an accurate customer database, ensuring reliable access to customer information.
- Trained new customer service representatives on effective inquiry handling procedures, improving team readiness.
- Maintained accurate records of customer interactions and sales information in customer databases.
- Created and maintained a customer database by entering and updating customer information accurately.
Customer Service Associate
Alorica
Tampa, FL
07.2016 - 09.2019
- Resolved customer inquiries and service problems efficiently, enhancing customer satisfaction.
- Addressed customer concerns with professionalism, providing effective solutions to improve overall customer experience.
- Documented customer interactions and maintained precise records of customer and product information to support service quality.
Supervisor, Customer Service
Burger 21
Tampa, FL
02.2014 - 09.2016
- Identified service bottlenecks and redirected customers to available associates, optimizing service flow and customer satisfaction.
- Helped increase revenue by 100% year over year by identifying new customers and building long-term relationships.
- Oversaw employee timekeeping and task completion, ensuring consistent operations and accountability.
- Organized and processed general paperwork efficiently in the office., invoices, and inventory responsibilities.
- Contributed to development and implementation of a new property management system to enhance operational efficiency.
Education
High School Diploma -
Jefferson High School
Tampa, FLSkills
- Customer service
- Call center operations
- Customer Inquiries
- Escalation & Issue Resolution
- Single-call resolution
- CRM / Customer Databases
- CRM software
- Accurate Documentation
- Performance monitoring
- Quality assurance
- Data analysis
- Process Improvement
- Workflow management
- Team management
- Team leadership
- Team performance optimization
- Coaching
- Service training
- Training development
- Effective communication
- Communication skills
- Communication skills
- Exceptional communication
- Problem solving
- Critical thinking
- Conflict resolution
- Relationship management
- Customer feedback analysis
- Patience and composure
- Dedication to quality
- Service orientation
- Excel and Word
- Office software
- Patience and composure
- Performance tracking
- Strong empathy
- CRM software
- Communication skills
- Service orientation
- Customer data accuracy
- Customer feedback analysis
Certification
Safe Serve
Timeline
Customer Service Supervisor/Representative/Experience Specialist
KGCCO
11.2023 - Current
Food Manager
Circle K
09.2022 - 11.2023
Team Lead / Customer Service Representative
Ashley Furniture Industries
08.2019 - 02.2023
Customer Service Associate
Alorica
07.2016 - 09.2019
Supervisor, Customer Service
Burger 21
02.2014 - 09.2016
High School Diploma -
Jefferson High School