Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Valentín

Philadelphia,PA

Summary

Empathetic, results-driven professional with extensive experience in customer service, leadership, and sales management. Passionate about delivering exceptional customer experiences, leading teams, and continuously growing through learning and development. Adept at driving performance, fostering a positive work environment, and handling challenging situations with professionalism and enthusiasm. Seeking an opportunity to contribute to a dynamic organization while advancing my skills in a challenging and growth-oriented position. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience

Work History

Customer Experience & Service Lead Supervisor

Bloomingdale's
Willow Grove, PA
10.2022 - Current
  • Lead a team of associates, ensuring the consistent delivery of exceptional customer service in accordance with company policies and standards.
  • Provide coaching and mentorship to enhance team performance, with a focus on customer satisfaction and sales goals.
  • Drive improvements in Net Promoter Score (NPS) and customer feedback metrics, ensuring a superior shopping experience.
  • Manage compliance and operational tasks to maintain store performance and brand integrity.
  • Collaborate with store management to enhance overall store operations, including sales, merchandising, and team dynamics.
  • Identified training opportunities and organized seminars and workshops to enhance skillsets.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Certified Phlebotomist

Vybe Urgent Care
Philadelphia, PA
03.2023 - 05.2023
  • Demonstrating expertise in phlebotomy techniques, with a focus on patient safety, comfort, and quality care
  • Maintaining high standards for accuracy and professionalism in blood collection procedures
  • Continuously building knowledge to stay current with industry best practices and regulations

Customer Experience & Management Supervisor

Victoria's Secret
Willow Grove, PA
07.2022 - 10.2022
  • Directed and coached a team of associates to achieve customer sales goals, with a strong emphasis on first-class customer service.
  • Managed store scheduling, payroll, and compliance documentation to ensure smooth daily operations.
  • Played a key role in ensuring store standards were met, facilitating a consistent brand experience for customers.
  • Utilized technology and data analytics to optimize sales strategies and store performance.
  • Assisted with recruitment, interviewing and onboarding new employees.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Analyzed financial data to identify areas of improvement in cost savings or revenue growth opportunities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.

Beauty Supervisor

Victoria's Secret
Willow Grove, PA
05.2022 - 07.2022
  • Spearheaded beauty product sales initiatives, ensuring high standards for product representation and customer engagement
  • Managed and mentored team members to ensure product knowledge, sales techniques, and customer satisfaction
  • Oversaw payroll, business reporting, and operational compliance to align with business goals
  • Identified and executed opportunities to improve store performance and drive sales growth

Bra Specialist

Victoria's Secret
Willow Grove, PA
10.2021 - 05.2022
  • Provided expert guidance on bra fittings, educating customers on product choices, and ensuring a personalized shopping experience.
  • Collaborated closely with managers and supervisors to refine product knowledge and sales strategies.
  • Contributed to store success by promoting sales, achieving sales targets, and fostering strong customer relationships.
  • Conducted regular audits of merchandise and supplies at each location to ensure accuracy of inventories.
  • Maintained up-to-date knowledge on all available products and services offered by the company.

Selling Associate

Victoria's Secret
Willow Grove, PA
03.2021 - 10.2021
  • Delivered high-quality customer service through personalized product recommendations and assistance.
  • Assisted with merchandising, inventory management, and cash handling, while maintaining store presentation standards.
  • Collaborated with team members to meet sales goals, and maintain a positive store environment.
  • Built relationships with customers by providing friendly customer service.
  • Answered customer inquiries regarding product features, pricing, and availability.

Secretary

Advance Concrete
Folcroft, PA
08.2020 - 02.2021
  • Managed incoming phone orders and coordinated office activities in a fast-paced environment.
  • Organized office events, contributing to the smooth functioning of team operations.
  • Maintained office technology, ensuring efficiency in daily operations and communication.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Education

Certification - Phlebotomy

Community College Philadelphia
Philadelphia, PA
02-2023

Bachelor of Science - Respiratory Therapist

Community College of Philadelphia
Philadelphia, PA

Some College (No Degree) -

Eastern University

High School Diploma -

Esperanza Academy Charter High School

Skills

  • Leadership and Team Development
  • Customer Experience Management
  • Sales & Target Achievement
  • Training & Coaching
  • Analytical thinking
  • Conflict Resolution
  • Payroll & Scheduling
  • Process Improvement
  • Trilingual Communication
  • Technology Proficiency
  • Proficient in the Microsoft Office Suite
  • Skilled in point-of-sale systems
  • Skilled in inventory management software
  • Experience with payroll software
  • Experience with scheduling tools
  • Familiarity with customer service platforms
  • Familiarity with CRM tools
  • Customer service
  • Medical records handling

Languages

Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Professional

Timeline

Certified Phlebotomist

Vybe Urgent Care
03.2023 - 05.2023

Customer Experience & Service Lead Supervisor

Bloomingdale's
10.2022 - Current

Customer Experience & Management Supervisor

Victoria's Secret
07.2022 - 10.2022

Beauty Supervisor

Victoria's Secret
05.2022 - 07.2022

Bra Specialist

Victoria's Secret
10.2021 - 05.2022

Selling Associate

Victoria's Secret
03.2021 - 10.2021

Secretary

Advance Concrete
08.2020 - 02.2021

Certification - Phlebotomy

Community College Philadelphia

Bachelor of Science - Respiratory Therapist

Community College of Philadelphia

Some College (No Degree) -

Eastern University

High School Diploma -

Esperanza Academy Charter High School

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Valeria Valentín