Ofelia Zamora
Los Angeles,CA
Summary
Motivated and detail-oriented professional with strong experience in retail, leadership, and customer service. Proven ability to manage operations, train and lead teams, and improve processes. Skilled in driving sales, maintaining high service standards, and creating a positive team culture. Seeking to leverage leadership and operational expertise in the next career opportunity.
Overview
15
15
years of professional experience
Work History
Specialist Department Supervisor – Tools & Hardware
Lowe’s Home Improvement
08.2023 - 08.2025
- Supervised daily operations in Tools & Hardware, managing inventory, merchandising, and department goals.
- Trained, coached, and developed associates to achieve performance and sales objectives.
- Ensured compliance with safety, operational, and customer service standards.
- Provided solutions to customers’ project needs, increasing sales and repeat business.
- Improved department performance by optimizing workflow and scheduling.
- Led initiatives to improve safety standards within the workplace, promoting a culture of compliance and awareness.
- Followed all company policies and procedures to deliver quality work.
Kitchen Lead
Maverick
08.2023 - 04.2025
- Supervised kitchen staff to ensure compliance with food safety and sanitation standards.
- Streamlined food preparation processes to enhance efficiency and reduce waste.
- Trained new employees on kitchen protocols, equipment usage, and safety procedures.
- Coordinated inventory management and ordered supplies to maintain optimal stock levels.
- Implemented scheduling strategies to optimize labor resources during peak hours.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
Cashier
Lowe’s Home Improvement
10.2022 - 04.2025
- Delivered excellent customer service during checkout, resolving issues promptly.
- Maintained accurate cash drawer and balanced daily sales reports.
- Trained new cashiers on register operations and customer service standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Masseuse
San Pedro Healing Arts
11.2010 - 10.2022
- Provided tailored massage therapy sessions addressing client needs and preferences.
- Utilized various techniques, including Swedish and deep tissue, to enhance relaxation and relieve tension.
- Maintained accurate client records to track progress and treatment plans effectively.
- Educated clients on self-care practices to promote wellness between sessions.
- Implemented sanitation protocols to ensure a safe and hygienic environment for all clients.
- Developed strong rapport with clients, fostering trust and encouraging repeat visits.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Massage Therapy
Harbor College
Torrance, CA09-2001
High School Diploma -
Crenshaw High School
Los Angeles, CA06-1985
Skills
- Leadership Team Development
- Customer Service Excellence
- Sales Performance Coaching
- Operations Management
- Cash Handling POS Systems
- Inventory Management Merchandising
- Food Safety Quality Control
- Conflict Resolution & Problem Solving
- Process Improvement
Languages
Spanish
Native or Bilingual
Timeline
Specialist Department Supervisor – Tools & Hardware
Lowe’s Home Improvement
08.2023 - 08.2025
Kitchen Lead
Maverick
08.2023 - 04.2025
Cashier
Lowe’s Home Improvement
10.2022 - 04.2025
Masseuse
San Pedro Healing Arts
11.2010 - 10.2022
Massage Therapy
Harbor College
High School Diploma -
Crenshaw High School
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