Christopher Gordon

• Supplied resources and tools to empower associates in delivering exceptional customer service. • Supported down stocking and area recovery while contributing insights for effective merchandising strategies. • Monitored store power equipment usage and coached employees on safe lifting techniques and behaviors. Led and enabled a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Managed customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales, along with non-customer-facing tasks such as down stocking, inventory management, area recovery, and ensuring store safety. The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. Communicated with management to inform them of concerns, issues, praises, and morale. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Supervised daily operations to ensure adherence to safety protocols and company standards.

Trained and mentored team members on product knowledge and customer service practices.

Coordinated inventory management processes to optimize stock levels and reduce waste.

• Assisted in developing sales strategies to enhance customer engagement and retention.
• Mentored junior sales associates, enhancing their performance through feedback and coaching initiatives.
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.

• Executed in-store retail merchandising activities following written instructions to enhance product presentation.
• Collaborated with store personnel to relay tasks, sales activities, promotions, and client objectives, ensuring clarity and alignment.
• Coordinated work independently and as part of a team to meet project goals and deadlines.
• Schedule work to ensure work is completed by the designated due date.
• Accurately report all work completed on the day it was performed via the designated systems (such as web portal, smart phone application, or verbal report)
• Access web based applications to schedule assigned work, receive work instructions, report work results, record time and mileage, and complete training activities.
• Ensure proper handling of all company provided equipment.

• All Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience.
• MEAs execute merchandising strategies and ensure products are displayed correctly to drive sales.
• MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
• MEAs work in teams, with on-site supervision and provide service to multiple departments in the store.
• Their focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront.

• Advised management on cost-saving strategies that maintained safety and security of company assets.
• Coordinated staff schedules for all shifts and events, optimizing coverage while reducing overtime.
• Ensured compliance with state and local laws, reinforcing company standards of professionalism and safety.

• Implemented video surveillance, motion detection, and closed-circuit television systems to enhance security monitoring.
• Monitored and investigated suspicions persons and situations and unusual activities.
• Monitored and investigated suspicious persons and situations and unusual activities.
• Prepared trial cases and testified in court to support legal proceedings.

• Executed covert investigations to identify and address ongoing criminal activities.
• Searched vehicles, buildings, homes and property for evidence and stolen property.
• Patrolled designated districts in patrol cars and on foot.
• Wrote detailed arrest and accident reports.
• Drafted comprehensive arrest and accident reports to document incidents thoroughly.
• Compiled and documented facts to create incident reports for accurate record-keeping.

• Hired, trained, and managed eight associates, ensuring effective performance and compliance with security protocols.
• Conducted site reviews and security audits, providing actionable recommendations to management to enhance security measures.
• Developed and implemented training procedures for all newly hired personnel.
• Hired, trained and managed a staff of eight associates.
• Managed staff schedules for shifts and events, optimizing coverage and reducing potential overtime.