Rolf Jahn
Huntington Beach,CA
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
30
30
years of professional experience
Work History
Floor Supervisor/Supervisor Hardware & Tools
Lowes Home Improvment
Long Beach, California
12.2018 - 10.2024
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Monitored inventory levels and placed orders for additional stock as required.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
- Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
Various Positions Held
The Home Depot Inc
Various, California
05.1994 - 04.2018
- During my tenure, I held numerous positions within The Home Depot.
- Assistant Manager, Loss Prevention, 1994-1997
- Store Auditor (Huntington Beach), 1997-2001.
- Market Auditor (Expo, So Cal, and Nor Cal) - 2001-2003
- Corporate Internal Auditor (Inventory Specialist), 2003-2003
- District Auditor - Los Angeles Market (THD), 2003-2011
- Store Auditor (Costa Mesa THD), 2011-2014.
- Department Supervisor (Hardware/Tools), 2014-2018
Education
Bachelor of Science - Criminal Justice
California State University Fullerton
1986
Bachelor of Science - Sociology
California State University Fullerton
1986
Skills
- Training and development
- Operations management
- Customer service
- Results-oriented
- Quick learner
- Internal Auditing
- Team Leadership
- Customer Satisfaction
- Retail Merchandising
- Policy Enforcement
- Sales monitoring
Timeline
Floor Supervisor/Supervisor Hardware & Tools
Lowes Home Improvment
12.2018 - 10.2024
Various Positions Held
The Home Depot Inc
05.1994 - 04.2018
Bachelor of Science - Criminal Justice
California State University Fullerton
Bachelor of Science - Sociology
California State University Fullerton
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