KAREN RENNEE MCCLUNG
Mustang
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional communication and customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Hardware/Tools Dept Supervisor
Lowe's
09.2024 - Current
Pro Department Supervisor
Lowes Home Improvement
02.2022 - 09.2024
- Guided team members in defining sustainable career objectives.
- Directed and enhanced team performance to achieve sales objectives.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Fostered long-term career development by mentoring staff.
Paint Department Supervisor
Lowes Home Improvement
12.2020 - 02.2022
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked with Pro Department to gain LPS paint orders and retain customer satisfaction.
Appliance Department Supervisor
Lowes Home Improvement
04.2019 - 11.2020
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Finding solutions for customer satisfaction and customer retention.
Sales Floor Specialist
Lowes Home Improvement
11.2016 - 04.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged merchandise for display to highlight new styles, attract customers and enhance customer experience.
Cashier
Lowes Home Improvement
03.2011 - 11.2016
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
Skills
- Team building
- Guest safety
- Issue resolution
- Training and mentoring
- Building brand awareness
- Team management
Timeline
Hardware/Tools Dept Supervisor
Lowe's
09.2024 - Current
Pro Department Supervisor
Lowes Home Improvement
02.2022 - 09.2024
Paint Department Supervisor
Lowes Home Improvement
12.2020 - 02.2022
Appliance Department Supervisor
Lowes Home Improvement
04.2019 - 11.2020
Sales Floor Specialist
Lowes Home Improvement
11.2016 - 04.2019
Cashier
Lowes Home Improvement
03.2011 - 11.2016
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