Jerrett Pettigrew

• Managed cross-departmental teams to address store needs.
• Required broad product knowledge and the ability to engage associates and customers across departments while also serving as manager-on-duty (MOD)
• Facilitated effective service to enhance customer satisfaction.
• Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

• Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
• Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
• Led physical security and safety culture through training and by promoting safe and secure standards.
• Reported hazardous or unsafe conditions to management to reduce risk of injury.
• Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
• Patrolled store departments to check for suspicious activities.
• Wrote reports for internal and external crime, burglary, or theft.
• Controlled reduction of loss inventory by protecting company assets.
• Implemented loss prevention strategies and programs to minimize shrinkage.
• Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
• Implemented and maintained loss prevention programs in close collaboration with store management.

• Responded quickly to incidents and assessed active situations for security concerns.
• Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Completed full building and grounds patrols every hour to spot and investigate concerns.
• Operated communication equipment to maintain contact with other security personnel during emergency calls.
• Maintained physical fitness to perform physically demanding job tasks.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Controlled access to property to secure facility and grounds from unauthorized entry.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Investigated suspicious activities and persons to maintain security of premises.
• Wrote detailed reports of all security breaches and investigations.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

• Put together cases to target Organized Retail Crime Groups and get Lowes charges filed on them
• Coached and trained Store Associates and Leaders on identifying and deterring external theft through implementing Lowe's shrink programs
• Assisted with daily operations of each store and resolved any discrepancies
• Conducted live video surveillance on theft subjects and communicated with other AP team members to ensure a successful apprehension
• Fostered a culture of safety throughout each store and made sure all safety practices were being followed
• Monitored open status for shrinkage
• Participated in multiple store inventories and trained associates on proper top stock and sims procedures
• Utilized item history to track products in theft cases
• Utilized DART to manage inventory, improve margins, and identify sales opportunities
• Reviewed AP Insights to monitor suspicious or dishonest activity
• Put together internal cases and sat in during internal interviews
• Audited RTM, appliance verification, and security stacking
• Helped conduct SOAR Walks
• Walked top stock for any safety issues as well as product protection for any missing protection
• Fostered relationships with local PD in order to get Lowes charges filed and ORC cases closed.
• Trained associates on how to input KT's and RWD's as well as teaching associates what each acronym means
• Received exceeds expectations in yearly review
• Pushed a culture of snappies and actions
• Attended court hearings on Lowes behalf for theft cases
• Distributed counts to ASM's and DS's and followed up within a timely manner

• Followed safety protocols to minimize workplace accidents.
• Pulled orders quickly to maintain demanding productivity goals.
• Worked the due file and unfulfilled reports

Fulfilled and dispensed online orders while offering customer service

Assisted other departments based on the stores needs