McKenna Switzer
Grand Canyon
Summary
Human-centered administration professional with experience in high-volume environments, focused on conservation non profit event coordination, donor services, operations support, social media, employee engagement and others through a trauma informed lens.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Visitor Experience Specialist
Grand Canyon Consrrvancy
Grand Canyon, AZ
09.2024 - Current
- Act as an ambassador for Grand Canyon and Grand Canyon Conservancy by proactively greeting visitors, answering questions, and graciously providing information about the Park and GCC
- Develop and maintain a broad knowledge of GCC products and proactively assist visitors with product selection and purchases with the goals of upselling whenever possible
- Foster stewardship and inspire support for Grand Canyon by informing each visitor of GCC’s supporter and donation programs, and making it compelling and simple for them to become a supporter and donor
- Meet or exceed sales and supporter recruitment goals
- Ensure retail floor is fully stocked, all store areas including the break-room and offices are clean, and products are merchandised according to GCC guidelines and specifications
Innkeeper
Inn at Tern Lake
Moose Pass, Alaska
05.2024 - 09.2024
- Organized special events such as weddings, reunions or corporate retreats within the Inn's facilities.
- Tracked inventory of cleaning supplies, linens, towels and other necessary items for daily operations.
- Performed light maintenance tasks such as changing light bulbs or fixing minor plumbing issues.
- Conducted regular inspections of common areas to identify any potential hazards or damage.
- Resolved guest complaints promptly and professionally.
Naturalist/Membership Coordinator/Social Media
Florida National Parks Association
Everglades National Park, FL
11.2023 - 04.2024
- Provided high quality, interpretive guided nature walks, helping guests identify plants, animals, and connect with their surroundings.
- Maintained knowledge of current events and park projects.
- Development of promotional materials for membership campaigns.
- Content creation and ensured timely delivery of posts.
- Managed interactions and responded promptly to inquiries.
Executive Coordinator, South Rim
Grand Canyon Conservancy
Grand Canyon, AZ
09.2022 - 10.2023
- Managed daily office operations.
- Executive calendar and travel management.
- Composed confidential documents such as memos and reports for the Executive team and Board.
- Computed balances, totals or commissions.
- Maintained accurate records of donor contact information and gift acknowledgements.
Operations Coordinator
CorePower Yoga
09.2021 - 06.2022
- Generated reports detailing performance metrics and progress against goals.
- Ensured compliance with organizational policies, regulations, and standards.
- Managed daily functions of deskside support, including defining and implementing processes.
- Liaised between customers and management to ensure smooth operations delivery.
Chief Yoga Officer
Kenna Wilder Yoga
10.2021 - 06.2022
- Trauma Informed Registered Yoga Teacher - 500+ hours
- Vinyasa, Power, Sculpt, Yin, group, and private classes
- Yoga Mentor and Teacher Trainer ; curriculum design, market research, social media management, and outreach, etc.
Yoga Teacher
CorePower Yoga
06.2018 - 09.2021
- Cultivated an environment conducive to learning by creating a welcoming atmosphere in the studio space.
- Developed and taught yoga classes to students of all ages and levels, emphasizing proper breathing techniques, body alignment, and meditation.
- Performed assessments to ensure that students were practicing safely and effectively.
- Maintained cleanliness standards in the studio before, during, and after classes.
- Enforced studio policies regarding attendance and punctuality for both private and group sessions.
Studio Manager
CorePower Yoga
Tempe, Arizona
01.2021 - 04.2021
- Conducted regular meetings with teachers and managers to discuss upcoming tasks and deadlines.
- Assisted in the onboarding process of new employees by providing training materials.
- Maintained studio equipment and ensured all operations software was up to date.
- Established partnerships with industry professionals and organizations to expand studio's network and opportunities.
- Led recruitment, training, and development of studio staff to build a high-performing team.
Studio Assistant
CorePower Yoga
12.2018 - 08.2019
- Organized group workshops on topics such as stress management, mindfulness, and self-care.
- Fostered relationships with local businesses in order to promote services offered at the studio.
- Educated students about anatomy related principles such as posture alignment and muscular engagement.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
Colorguard Director
Placentia Yorba Linda Unified School District
Yorba Linda, CA
01.2014 - 08.2019
- Mentored ~60 youth/year to develop strong work ethic and skills.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Coordinated fundraising events.
- Built and maintained productive relationships with parents, school staff members and community.
Education
Bachelor of Arts - Communications
Cal State Fullerton
12.2018
Skills
- Administration
- Operations
- Virtual and In-Person Events
- Executive Assistance
- Raiser's Edge NXT
- Donor Services
- Microsoft 365
- Office Management
- Social Media Management & Content Creation
- Facilities Management
- Membership Management
- Mentoring
- Retail Space Planning
- Team Building/Leadership
- Employee Engagement
- Naturalist and Tour Guide
- CPR & First Aid Certified
Certification
- 200hr Power Yoga - 2017
- 50hr Yoga Sculpt - 2018
- RYT200 Hot Power Fusion - 2018
- Diversity & Inclusion - 2020
- 50hr Trauma-Informed Yoga Training - 2021
- 25hr Trauma-Informed Restorative Training - 2021
- 300hr Yoga Training - 2022
- YACEP - 2022
- Certificate of Non-Profit Board Education - 2022
- Raiser's Edge NXT certifications
Timeline
Visitor Experience Specialist
Grand Canyon Consrrvancy
09.2024 - Current
Innkeeper
Inn at Tern Lake
05.2024 - 09.2024
Naturalist/Membership Coordinator/Social Media
Florida National Parks Association
11.2023 - 04.2024
Executive Coordinator, South Rim
Grand Canyon Conservancy
09.2022 - 10.2023
Chief Yoga Officer
Kenna Wilder Yoga
10.2021 - 06.2022
Operations Coordinator
CorePower Yoga
09.2021 - 06.2022
Studio Manager
CorePower Yoga
01.2021 - 04.2021
Studio Assistant
CorePower Yoga
12.2018 - 08.2019
Yoga Teacher
CorePower Yoga
06.2018 - 09.2021
Colorguard Director
Placentia Yorba Linda Unified School District
01.2014 - 08.2019
Bachelor of Arts - Communications
Cal State Fullerton
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