Juventino Mendez
Chandler,AZ
Summary
A dynamic Experience Specialist with a proven track record at Desert Financial Credit Union, adept in transaction processing and exceptional customer service. Excelled in identifying sales opportunities, enhancing customer satisfaction, and fostering strong relationships. Demonstrated expertise in account maintenance and conflict resolution, significantly contributing to team goals and customer trust. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar member service skills. Consistently recognized for "service with a smile" mentality.
Overview
2
2
years of professional experience
Work History
Experience Specialist
Desert Financial Credit Union
02.2023 - Current
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Sold and cross-sold bank products to new and existing customers.
- Counted and packaged currency and coins.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
Education
No Degree -
Coconino Community College
2800 S Lone Tree Rd, Flagstaff, AZ 86005High School Diploma -
Chandler High School
350 N Arizona Ave, Chandler, AZ 8522505-2020
Skills
- Transaction processing
- Transaction verification proficiency
- Account maintenance
- Exceptional customer service
- Stress tolerance
- Strong work ethic
- Sales development
- Calm demeanor
- Sales goals attainment
- Service oriented
- Exceeds sales goals
- Conflict resolution
Accomplishments
- Earned tanner points for outstanding customer service.
- Successfully trained 4 new tellers on closing procedures
- Exceeded monthly quota consistently.
Timeline
Experience Specialist
Desert Financial Credit Union
02.2023 - Current
No Degree -
Coconino Community College
High School Diploma -
Chandler High School
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