Azalee Sanchez
Gastonia,NC
Summary
Resourceful Bilingual Customer Service Advisor known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in empathy, adaptability, data entry, and conflict resolution, ensuring positive customer interactions and resolutions in all environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Advisor
Concentrix
04.2025 - Current
- Documented customer interactions accurately in the tracking database for future reference.
- Responded to customer inquires in both English and Spanish languages, providing accurate information about products and services.
- Utilized multiple computer systems to access customer accounts, process payments, and update account status.
- Provided translation assistance for customers with limited English proficiency.
- Processed customer orders efficiently through the company's CRM system.
- Managed high call volumes while maintaining professionalism under pressure, earning recognition for exceptional performance and dedication to customer service.
Customer Service Associate
Lowe’s
06.2024 - 04.2025
- Resolved customer complaints, enhancing satisfaction and loyalty
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Collaborated with team members to restock shelves and manage inventory.
- Trained new associates on store policies and customer service best practices.
- Ensured compliance with safety standards while handling tools and equipment.
Restaurant Team Member
Shake Shack
09.2023 - 04.2024
- Delivered exceptional customer service, ensuring positive dining experiences.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Trained new team members on operational procedures and best practices.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of work areas to comply with health standards.
- Implemented process improvements that increased efficiency during peak hours.
Canvasser
ActionNC
04.2023 - 10.2023
- Educated the public on a social issue.
- Engaged community members through door-to-door outreach to raise awareness on local issues.
- Utilized customer data to identify trends and opportunities for improvement.
- Collected feedback on local issues and community needs.
- Organized and participated in community events to promote awareness.
Manager
KFC/Taco Bell
02.2022 - 04.2023
- Trained team members on food safety and customer service best practices.
- Managed inventory levels to ensure adequate stock for peak service times.
- Monitored staff performance and addressed issues.
- Inspected products to ensure quality standards were met consistently.
- Collaborated with team members to streamline production processes effectively.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06.2021
Skills
- CRM software usage
- Bilingual communication
- Technology sales/sales
- Product upselling
- Appointment scheduling
- Call center customer service
- Data entry
- Technical Troubleshooting
- Conflict resolution
- Microsoft Office/Excel
- Multitasking and organization
- Inventory management
Certification
ServSafe Certification for successfully completing standards for the Food Protection Manager Certification Examination.
LANGUAGES
English............Native speaker
Spanish............Native speaker
Timeline
Bilingual Customer Service Advisor
Concentrix
04.2025 - Current
Customer Service Associate
Lowe’s
06.2024 - 04.2025
Restaurant Team Member
Shake Shack
09.2023 - 04.2024
Canvasser
ActionNC
04.2023 - 10.2023
Manager
KFC/Taco Bell
02.2022 - 04.2023
High School Diploma -
Central Cabarrus High School