Azali Ward
Bronx
Summary
Solution-oriented professional with experience in front-line guest services, scheduling and data entry. Skilled at communication, adaptability, maintaining detailed records, and creating welcoming environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Advisor
Covenant House
10.2024 - Current
- Delivered front-line customer service to residents, staff and visitors in an high-volume transitional housing facility.
- Managed daily wellness checks, responded to inquiries and handled resident concerns with discretion and detail.
- Collaborated with internal team to ensure the personal needs of residents are met and supported.
- Maintained accurate records, progress notes, and incident reports, ensuring compliance and smooth shift transitions.
Front Desk Receptionist
John McEnroe Tennis Academy
11.2023 - 2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled and tracked members renting out tennis and pickleball courts, making sure the right people are on the correct courts at the correct time.
- Kept track of children, field trips, and schools that came into the facility daily.
- Scheduled and cancelled sessions for the tennis and pickleball coaches, direct communication with the coaches and players.
- Efficiently learned and used Aptus Software for receptionist tasks
Personal Trainer & Front Desk Associate
Blink Fitness, Equinox Holdings
09.2021 - 03.2023
- Developed, planned, and co-led personal and group fitness sessions
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Signed up new members for start up sessions and sold personal training packages.
- Enthusiastically greeted members and non-members, addressed customer concerns and provided costumer service.
- Maintained cleanliness and organization of front desk and gym equipment.
Gym Attendant & Life Guard
Iowa Sports Management
05.2018 - 05.2021
- Enforced rules and held residents accountable for not following gym and pool regulations.
- Maintained a clean and safe gym floor and pool area for all patrons.
- Responded to customer inquires efficiently and with knowledgeable assistance.
- Collected and maintained data on the pools chemical levels daily.
Education
Performance Psychology
University of Western States
Portland, OR06-2025
Bachelor of Science - Business Administration
Fordham University
Bronx, NY05-2021
Skills
- Interpersonal communication
- Crisis management
- Customer Service
- Multitasking
- Outlook
Certification
- Basic Life Support, CPR Certification
- Crisis Prevention Intervention Certification
Timeline
Resident Advisor
Covenant House
10.2024 - Current
Front Desk Receptionist
John McEnroe Tennis Academy
11.2023 - 2024
Personal Trainer & Front Desk Associate
Blink Fitness, Equinox Holdings
09.2021 - 03.2023
Gym Attendant & Life Guard
Iowa Sports Management
05.2018 - 05.2021
Performance Psychology
University of Western States
Bachelor of Science - Business Administration
Fordham University
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