Jahlil Holland
(Jay)
Bronx,NY
Summary
Technology-inclined adept possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Customer Service worker that brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and working to find a solution that leaves guests satisfied.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Resident Advisor
SUNY Oneonta
Oneonta, NY
08.2019 - 05.2023
- Oversaw and maintained an inclusive environment among residents/peers on my floor and on others
- Mediated conversations with peers about issues surrounding diverse topics (Mental Health; Diversity, Equity, and Inclusion, etc.)
- Enforced policies and safety standards through building and room rounds.
- Created and set up programs for residents to build community.
- Promoted positive relations between residents and staff.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Customer Support Consultant
SUNY
Oneonta, NY
08.2022 - 05.2023
- Troubleshot problems with software, hardware and networking for user over the phone and in person.
- Recognized escalation needs and connected customers with advanced support staff.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Worked within task management system to receive, manage and close support requests.
Server/ Mock Bartender/ Dishwasher
Lexington Candy Shop
Manhattan, NY
05.2019 - 07.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Night Host
SUNY Oneonta
Oneonta, NY
08.2020 - 02.2022
- Ensured the safety of residents by checking the IDs of all the people that come into the Residence Hall.
- Did rounds of the building to watch out for safety and policy concerns.
- Worked with the Resident Advisor on Duty to prevent/control incidents.
Prep Cook
Porchlight
Manhattan, NY
10.2018 - 08.2019
- Successfully completed a semester of internship and was hired to work part-time.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Prep & Line Cook
Bocce Union Square
Manhattan, NY
07.2018 - 10.2018
- Successfully completed a six-week internship and was hired to work part-time
- Maintained well-organized mise en place to keep work consistent.
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Collaborated with staff members to create meals for large banquets.
- Prepped daily menu items to quickly deliver upon request.
- Rotated through all prep stations to learn different techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
Education
Bachelor of Science - Theatre W. Minor in Dance
SUNY Oneonta
Oneonta, NY 08.2019 - 05.2023
High School Diploma -
Food And Finance High School
09.2015 - 06.2019
Skills
Customer service expert
Problem-Solving
Cultural Awareness
Critical Thinking
Multitasking Abilities
Active Listening
Interpersonal Communication
Policy enforcement
Security procedures
Attention to Detail
Teamwork and Collaboration
Flexible and Adaptable
Dependable and Responsible
Teambuilding
To-go order preparation
Order accuracy
Stocking and replenishing
Beverage preparation
Guest seating arrangements
Hospitality service expertise
Performance improvement
Cash handling
Food running
Food preparation and safety
Ingredient preparation
Adherence to recipes
Kitchen organization
Time management
Quick-learning
Timeline
Customer Support Consultant
SUNY
08.2022 - 05.2023
Night Host
SUNY Oneonta
08.2020 - 02.2022
Bachelor of Science - Theatre W. Minor in Dance
SUNY Oneonta
08.2019 - 05.2023
Resident Advisor
SUNY Oneonta
08.2019 - 05.2023
Server/ Mock Bartender/ Dishwasher
Lexington Candy Shop
05.2019 - 07.2022
Prep Cook
Porchlight
10.2018 - 08.2019
Prep & Line Cook
Bocce Union Square
07.2018 - 10.2018
High School Diploma -
Food And Finance High School
09.2015 - 06.2019