Jahlil Holland
(Jay)
Bronx,NY
Summary
Technology-inclined adept possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Customer Service worker that brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and working to find a solution that leaves guests satisfied.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Resident Advisor
SUNY Oneonta
Oneonta, NY
08.2019 - 05.2023
- Oversaw and maintained an inclusive environment among residents/peers on my floor and on others
- Mediated conversations with peers about issues surrounding diverse topics (Mental Health; Diversity, Equity, and Inclusion, etc.)
- Enforced policies and safety standards through building and room rounds.
- Created and set up programs for residents to build community.
- Promoted positive relations between residents and staff.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Customer Support Consultant
SUNY
Oneonta, NY
08.2022 - 05.2023
- Troubleshot problems with software, hardware and networking for user over the phone and in person.
- Recognized escalation needs and connected customers with advanced support staff.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Worked within task management system to receive, manage and close support requests.
Server/ Mock Bartender/ Dishwasher
Lexington Candy Shop
Manhattan, NY
05.2019 - 07.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Night Host
SUNY Oneonta
Oneonta, NY
08.2020 - 02.2022
- Ensured the safety of residents by checking the IDs of all the people that come into the Residence Hall.
- Did rounds of the building to watch out for safety and policy concerns.
- Worked with the Resident Advisor on Duty to prevent/control incidents.
Prep Cook
Porchlight
Manhattan, NY
10.2018 - 08.2019
- Successfully completed a semester of internship and was hired to work part-time.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Prep & Line Cook
Bocce Union Square
Manhattan, NY
07.2018 - 10.2018
- Successfully completed a six-week internship and was hired to work part-time
- Maintained well-organized mise en place to keep work consistent.
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Collaborated with staff members to create meals for large banquets.
- Prepped daily menu items to quickly deliver upon request.
- Rotated through all prep stations to learn different techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
Education
Bachelor of Science - Theatre W. Minor in Dance
SUNY Oneonta
Oneonta, NY 08.2019 - 05.2023
High School Diploma -
Food And Finance High School
09.2015 - 06.2019
Skills
Customer service expert
Timeline
Customer Support Consultant
SUNY
08.2022 - 05.2023
Night Host
SUNY Oneonta
08.2020 - 02.2022
Bachelor of Science - Theatre W. Minor in Dance
SUNY Oneonta
08.2019 - 05.2023
Resident Advisor
SUNY Oneonta
08.2019 - 05.2023
Server/ Mock Bartender/ Dishwasher
Lexington Candy Shop
05.2019 - 07.2022
Prep Cook
Porchlight
10.2018 - 08.2019
Prep & Line Cook
Bocce Union Square
07.2018 - 10.2018
High School Diploma -
Food And Finance High School
09.2015 - 06.2019