Raynella Clarke
Richfield Springs,NY
Summary
- Experienced team leader with strong Retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
- Dedicated and responsive elementary substitute teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
6
6
years of professional experience
Work History
Morris Manager
SUNY Oneonta
Oneonta, New York
08.2023 - Current
- Greeted visitors and checked them into their rooms.
- Greeted visitors and directed them to events taking place within the building.
- Wrote parking passes.
- Managed events happening in two main buildings.
- Answered any questions visitors might have about events.
- Prepared rooms for events, including setting up microphones, computers, and projectors.
- Helped with any technical difficulties visitors might have had.
- Sat at help desk and was on call throughout events in case visitors had questions.
- Was on call to help residents in the building.
Call Center Agent
SUNY College At Oneonta
Oneonta, NY
02.2022 - Current
- Delivered fast, friendly and knowledgeable service for the questions and complaints of parents, students, faculty/staff etc.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Connected callers with Senior representatives who specialized in the nature of their call/concern.
- Sat at the main desk in the lobby to direct visitors to offices.
- Wrote parking passes.
Retail Supervisor
Baseball Hall of Fame
Cooperstown NY, NY
06.2018 - 08.2021
- Addressed customer concerns and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Greeted customers upon entrance to store and offered assistance in locating items.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Planned shift activities, assigned duties and supervised employees.
Substitute Teacher, K-6
Richfield Springs Central School
Richfield Springs, NY
12.2020 - 02.2021
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Reported problem students to principal to maintain control of classroom.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
Bachelor of Arts - Anthropology
SUNY Oneonta
Oneonta, NY05.2024
Bachelor of Science - History
SUNY Oneonta
Oneonta, NY03-2024
Skills
- Technology savvy
- Individualized care
- Time management
- Decision-making
- Organization
- Leadership
Timeline
Morris Manager
SUNY Oneonta
08.2023 - Current
Call Center Agent
SUNY College At Oneonta
02.2022 - Current
Substitute Teacher, K-6
Richfield Springs Central School
12.2020 - 02.2021
Retail Supervisor
Baseball Hall of Fame
06.2018 - 08.2021
Bachelor of Arts - Anthropology
SUNY Oneonta
Bachelor of Science - History
SUNY Oneonta
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