Nicholas Lee
Little Rock,AR
Summary
Results-driven Practice Manager specializing in medical administration, relationship building, and strategic decision-making. Committed to efficiency and performance through collaboration and patient-first mentality to improve the patient and staff experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Practice Manager
Conway Pulmonology Clinic
Conway, AR
12.2021 - Current
- Oversaw daily operations to ensure optimal workflow and satisfaction for staff members and patients.
- Cultivated strong relationships with patients and staff to ensure issue resolution and overall satisfaction.
- Fostered a collaborative environment promoting patient prioritization, continuous improvement, and professional development.
- Oversaw the hiring and training process for new employees, selecting candidates who exemplified our practice's mission and values.
- Mentored staff members to strengthen their capability to deliver quality service.
- Created and implemented workflow improvements to enhance efficiency and satisfaction in the following areas: staff onboarding, patient experience, defining of office responsibilities, delegation of office tasks, administrative tasks, etc.
- Maintained inventory and supply levels to guarantee availability of necessary materials.
- Led and conducted team meetings to address problems, promote efficiency, and evaluate the effectiveness of implemented processes.
- Monitored reviews, complaints, and concerns, responding professionally with empathy and excellent problem-solving skills.
- Managed the business finances by researching market values and negotiating contracts to ensure financial stability and quality.
- Oversaw facility maintenance projects ensuring a safe and healthy environment for patients and staff members.
Education
Master of Science - Business And Healthcare Administration
Harding University
Searcy12-2021
Bachelor of Science - Biology
Harding University
Searcy, AR05-2020
Skills
- Practice management
- Multi-business oversight
- Relationship building
- Strategic decision-making
- New hire training and development
- Policy implementation and development
- Problem identification and assessment
- Budget oversight
- Technology Savvy
Certification
Healthcare Management Certificate
Languages
English
Native or Bilingual
Interests
Music: Guitar, Merlin, Piano
DIY: Planning and Creating
Church Volunteering
Timeline
Practice Manager
Conway Pulmonology Clinic
12.2021 - Current
Master of Science - Business And Healthcare Administration
Harding University
Bachelor of Science - Biology
Harding University