Azalia De Alba
Austin,TX
Summary
Organized and dependable candidate with 6 years of experience successful at controlling multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ability to read and speak Spanish. Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills.
Overview
10
10
years of professional experience
Work History
Content Data Analyst
Accenture Flex Trust & Safety Google
10.2017 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Managed content distribution to online channels and social media platforms.
- Conducted regular content audits to identify gaps and redundancies of content.
- Suggested improvements to content to enhance quality and accuracy.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Established and implemented workflows to streamline editing processes.
- Edited and reviewed content for grammar, spelling and punctuation.
- Participated in departmental meetings to establish short- and long-term strategy.
- Consulted manuals and process documents to investigate malfunctions.
- Created and revised procedures, checklists and job aids to reduce errors.
Insurance Underwriter
Texas State Insurance
11.2015 - 10.2017
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Analyzed data to identify trends and predict future insurance needs.
Sales Coordinator
TJX Companies
12.2013 - 11.2015
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Education
Dental Medical Assistant -
Austin Dental School
Austin, TX12.2016
High School Diploma -
Manor High School
Manor, TX07.2015
Skills
- Google Analytics
- Data Quality & Entry
- Operation Monitoring
- Database Management
- Communication Technology
- Customer Interaction Management
- Content Planning Production & Control
- Social Media Expertise
- Microsoft Dynamics
Languages
Spanish
Native or Bilingual
Timeline
Content Data Analyst
Accenture Flex Trust & Safety Google
10.2017 - Current
Insurance Underwriter
Texas State Insurance
11.2015 - 10.2017
Sales Coordinator
TJX Companies
12.2013 - 11.2015
Dental Medical Assistant -
Austin Dental School
High School Diploma -
Manor High School
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