Azam Hussain
Sr Service Delivery Engineer
Harleysville,PA
Summary
Proactive IT Service Delivery Engineer with subject matter expertise in successful in on-premise and cloud data center environment including application and networking knowledge. Strong problem-solving and organizational skills. Communicative and hardworking with over 15 years of hands-on experience working as a IT infrastructure Service Delivery Engineer and Managing small to large teams of talented staff. My strengths are Communication, Documentation, Project management and resource management. Background in ITIL and Agile/SCRUM, I have a keen sense for coordinating projects and understanding of IT infrastructure at an enterprise level.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Workplace Service Owner
Webster Bank
New Britain, CT
06.2019 - Current
- Audit and security compliance related to Workplace service environment and end user compute
- Active Directory, Azure, Exchange O365, MS-inTune
- PiM (Privilege identity manager) (Microsoft identity manager)
- VMWare platform
- AWS Workspace and Microsoft WVD
- Network Operation Center management, SCOM, Solar Winds and Logic Monitor
- WSUS, Microsoft Device Manager (formerly SCCM and InTune)
- Virtual Printing Solution (Equitrac enterprise system with Konica Minolta and Ricoh, )
- Strong communication and writing skills
- Ecent projects:
- Cloud migration exchange2013 to Office365
- Microsoft MFA
- Active Directory migration
- VDI infrastructure migration to WVD (Azure cloud)
- (IGEL) Thin client management/OS project
- Mobile Device Management (MECM cloud connect)
- Desktop platform migration from Win7 and 8.1 to Windows10
- Citrix virtual desktop migration to AWS
- Xerox Print device migration to HP Secure Print
- Apple MacOS development for management via MS-inTune with JAMF
- Configuration management database (CMDB) implementation
- NTFS share migration to SharePoint
- FS Logix Profile management
- Life cycle management (Citrix platform upgrade)
- Risk Capacity Management Assessment (RCSA)
- Provided recommendations to executive staff and other committees on best practices and forecasts.
- Performed cost analysis and cost-effectiveness studies to address gaps.
- Acted as liaison or point person for communications with internal and external customers.
- Recommended service operational improvements based on tracking and analysis of trending data.
Infrastructure – Product owner
De Lage Landen
Wayne, PA
01.2011 - 06.2019
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Collaborated with development team on cloud based application and system migration plans
- Consultant workplace services and product owner
- Project SME (Connect, Virtual printing, Beacon)
- Managed continuous improvement initiative
- Promote Agile methodology workflow and maintain the service level agreement
- Solution new technologies in the current platform and coordinate and provide subject matter expertise
- Responsible for XenApp and XenDesktop environment life cycle management
- Manage VDI - Virtual desktop environment including life cycle
- Manage software deployment using MS-AppV and Ivanti
- Contributed as a subject matter expert on numerous infrastructure related projects and initiatives
- Managing Global Printing Solution, with Equitrac enterprise solution
- Contribute expertise for continuous process improvement using Scrum and Agile framework
- Manage technical design document
IT Manager
UniTek Global Services
Blue Bell, PA
12.2006 - 01.2011
- Provided technical and procurement support to over 5000 employees in 113 locations, nationwide
- Vendor management responsibilities
- Established Network and Telecom services to over 50 locations nationwide
- IT inventory management
- Provided (weekly, monthly) reports to executive management
- Responsible for Supporting email, internet traffic, transactional applications
- Deployed XP, Vista, Windows 7 O/S using Acronis True Image
- Managed server 2003, 2008, Microsoft exchange, Symantec managed client
- Managing Active Directory administration, VOIP phone system, Firewall and VPN support
- IT Asset Management reporting
- Overseeing company security policies on access devices
- Configured and managed Track iT! Help desk ticketing system, trained and managed a staff of 7 technicians ranging from level 1 thru III
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Conducted company-wide technology instruction, onboarding and education.
- Wrote policy, procedure and manuals governing internal IT use.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
Project Manager
Services Unlimited, Inc
Lansdale, PA
07.1998 - 12.2006
Education
MCSE - Information Technology
Microsoft
King Of Prussia, PA 01.2005 - 12.2007
Skills
Trending analysis
Measurement techniques
Enterprise architecture
Life cycle management
Infrastructure design planning
Budgeting
Preventive Maintenance
Team management
Scrum methodology
Problem identification
Accomplishments
- Achieved data center cloud migration by completing an effective scheduling and managing workload and resources from on and off shore with accuracy and efficiency.
- Documented and resolved system stability issues which led to continuous improvement in the project's subsequent tasks and successful delivery
- Cloud VDI implementation for Microsoft Azure virtual desktop
- Cloud printing implementation HP secure connect
- Disaster recovery project including design and testing
Timeline
Workplace Service Owner
Webster Bank
06.2019 - Current
Infrastructure – Product owner
De Lage Landen
01.2011 - 06.2019
IT Manager
UniTek Global Services
12.2006 - 01.2011
MCSE - Information Technology
Microsoft
01.2005 - 12.2007
Project Manager
Services Unlimited, Inc
07.1998 - 12.2006