Azan Asif Sandhu
Doha,AD Dahwah
Summary
Applicant ID : 693004
Staff ID : 119420
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Qatar Aviation Services
Doha, AdDahwah
03.2022 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Baggage Handling and passenger support.
Safety Coordinator & Traffic Assistant
Shaheen Airport service
Lahore, Punjab
01.2021 - 03.2022
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Provided line employees, managers, and company leaders with detailed information about successful safety plans.
Intern
Civil Aviation Authority
01.2020 - 03.2020
- Maintained accurate records of all activities performed throughout internship period.
- Assessed company operations for compliance with safety standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Bachelors - Aviation Management
Superior University
01.2020
Intermediate - FSC, pre engineering
Punjab group of colleges
01.2015
Matric - Matriculation In science
Divisional public school
01.2013
Skills
- Good communication and interpersonal skills
- Teamwork
- Problem solving skills
- Ability to remain calm under pressure
- Confidence
- Warm Personality
- Amiable nature
- Team collaboration
- Effective communication
- Time management
- Active listening
- Problem solving
- De-escalation techniques
- Escalation management
- Email management
- Multitasking and organization
- Issue follow up
- Issue documentation
- Relationship building
- Empathetic and genuine
- Live chat support
Personal Information
- Passport Number: DG5772322
- CNIC Number: 35202-5741232-1
- Gender: Male
Iata Certified Courses
- SMS (CAA Approved)
- PAX Handling
- ULD
- CAT 9, 10
- Live Animals
- Loading Offloading
Accomplishments
- Got First Position in Presentation competition
- Runner up in Group Presentation
- IELTS Exam passed
- Got multiple appreciation letters (Best Performance)
Languages
Urdu, Punjabi
First Language
English
Advanced
C1
Hindi
Advanced
C1
Hobbies and Interests
Travel, Music, Sports, Physical Exercises, PFDC, Volunteer at PSFW, 2017, PFSW, Back Stage Management, 2017, PNA, Delegate, 2017
Timeline
Customer Service Agent
Qatar Aviation Services
03.2022 - Current
Safety Coordinator & Traffic Assistant
Shaheen Airport service
01.2021 - 03.2022
Intern
Civil Aviation Authority
01.2020 - 03.2020
Bachelors - Aviation Management
Superior University
Intermediate - FSC, pre engineering
Punjab group of colleges
Matric - Matriculation In science
Divisional public school