LYDIA EKUSIKA LAMPTEY
Lubbock,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, empathic, patience and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Kinross Gold Limited
01.2016 - 09.2024
- Main activities and responsibilities:
- Principal Duties and Responsibilities (Remote)
- Provide quick response to customer order inquiries and complaints, delivery dates, amendments, and returns
- Maintain professional relationships with all entities within the company and the outside world
- Responsible for ensuring that all purchase orders are expedited adequately to meet end-user requirements
- Work with internal and external customers to ensure accurate order delivery on time
- Present customer's special needs and desires regarding products and services for the future
Network Analyst (Customer Service)
NSC Global
05.2012 - 01.2015
- Liaised with suppliers and customers about fault resolution and controlled the repair process
- Directed customer and account team interface and provided day-to-day network support
- Managed initial trouble investigation, isolation, and steady-state recovery
- Assisted users in identifying and solving connection/communication problems
- Booked tickets to telco vendors, for further access circuit trouble investigation
- Provided regular status updates to enterprise and internal customers
- Engaged and cooperated with higher technical teams to expedite fault resolution
- Reported carrier issues to our Access Provider Management team to improve supplier support
- Performed basic troubleshooting with JUNIPER and CISCO devices such as routers and cards
- Basic understanding of OSI model and applying principles from Layers1,2 and3 on the practice
Child Caregiver
Kumasi Children's Home
04.2008 - 09.2012
- Provided stable environment for orphans and vulnerable children.
- Attended to children on a daily basis focusing on their health, educational, emotional and social needs.
- Provided entertainment for the children
- Ensured family belongingness and togetherness
- Ensured the children were not abandoned;
National Service Personnel
AngloGold Ashanti Ltd. Ghana
08.2006 - 06.2007
- Main activities and responsibilities:
- Sent inquiries and received quotations from suppliers
- Evaluate offers
- Taking stock of company assets every quarter
Education
Higher National Diploma - Purchasing and Supply
Kumasi Polytechnic
01.2006
GED -
Benkum Senior High School
Ghana01.2003
Skills
- Competencies
- Excellent Customer Service
- Proven abilities in a wide range of skills in Procurement
- Proficient in the use of MS Word, MS Excel, MS Outlook MS PowerPoint, and Main Pac
- Strong in oral and written communication, Empathic, Patient, Passion for helping others
- Skills in Procurement Planning both Local and Foreign and Warehouse Planning
- Diplomatic and assertive when necessary
- Fast learner and adaptable
- Strong interpersonal skills
- Following issues through and bringing closure to them
- Strong analytical skills
- Good team player
Hobbies and Interests
Helping people to resolve their challenges to put a smile on their faces.
Accomplishments
- Achievements
- Suggested an improved process for the chat system and achieved an outstanding Performance award in NSC Global, a subsidiary of AT&T
- Received awards for an outstanding employee for two consecutive time
RECOMMENDATIONS
Recommendations will be given upon request.
Timeline
Customer Service Agent
Kinross Gold Limited
01.2016 - 09.2024
Network Analyst (Customer Service)
NSC Global
05.2012 - 01.2015
Child Caregiver
Kumasi Children's Home
04.2008 - 09.2012
National Service Personnel
AngloGold Ashanti Ltd. Ghana
08.2006 - 06.2007
Higher National Diploma - Purchasing and Supply
Kumasi Polytechnic
GED -
Benkum Senior High School
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