Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve daily projects and company goals. Possess a comprehensive background in all aspects of physical and close caption TV (CCTV) security and is able to meet established operational standards in a confidential environment. Accomplished measurable results answering a high volume of incoming calls while handling in-person inquiries from customers, personnel and colleagues as well. Flexible and hardworking with a strong drive to succeed and grow. Possess fluency in English and Spanish, written and oral. Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.