Azana Frank
Irvington,NJ
Summary
Dedicated professional with a history at Essex County College, blending strong computer skills with exceptional patience and empathy. Excelled in roles requiring meticulous attention to detail and the ability to manage multiple tasks efficiently. Proven track record in fostering collaborative relationships, enhancing customer loyalty, and ensuring safety and compliance in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Childcare Assistant Teacher
Child Development Centre, Essex County College
09.2022 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored classroom to verify safe and secure environment.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students to develop social, emotional and physical skills.
Lab Assistant
Essex County College
01.2023 - 04.2023
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Managed specimen sample handling, receiving, storage and inventory.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
Customer Service Representative
June Enterprise Limited
10.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - General Science, Minor in Nursing
Essex County College
Newark, NJ04-2025
High School Diploma -
The Guyana Education Trust College
Georgetown, Guyana 08-2021
Skills
- Patience and empathy
- Parent communication
- CPR certified
- Time management
- Child safety
- Strong computer skills
- Multitasking and organization
Certification
- CPR/AED Certification
Timeline
Lab Assistant
Essex County College
01.2023 - 04.2023
Childcare Assistant Teacher
Child Development Centre, Essex County College
09.2022 - Current
Customer Service Representative
June Enterprise Limited
10.2021 - 01.2022
- CPR/AED Certification
Associate of Science - General Science, Minor in Nursing
Essex County College
High School Diploma -
The Guyana Education Trust College
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