AZARATOU KODJO
Washington,DC
Summary
Dynamic housekeeping supervisor with Aramark, skilled in implementing safety protocols and enhancing guest satisfaction through meticulous cleaning and sanitation practices. Proven ability to train staff and resolve issues promptly, fostering a cooperative team environment. Expertise in chemical handling and waste disposal ensures compliance with health and safety standards.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
Aramark
11.2010 - Current
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Have private house cleaning experience and skills (deep cleaning with details oriented, cleaning kitchen, bathrooms, bedrooms, dusting, moping, vacuuming, sanitizing, emptying trash,etc).
Team Associate
Walmart
09.2021 - 03.2023
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
Education
High School Diploma -
LYCEE KABOU
TOGO (AFRICA)07-2005
Skills
- Task assignment
- Vacuuming and sweeping
- Cleaning and sanitation
- Cleaning practices
- Window cleaning
- Dusting furniture
- Sanitation standards
- Cleaning techniques
- Chemical handling
- Waste disposal
- Cleaning bathrooms
- Health and safety compliance
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Team Associate
Walmart
09.2021 - 03.2023
Housekeeping Supervisor
Aramark
11.2010 - Current
High School Diploma -
LYCEE KABOU