Katelyn Lapour
Indianola,IA
Summary
Dynamic Housekeeping Supervisor at Wesley Life with a proven track record in enhancing guest satisfaction through effective staff training and quality control. Skilled in cleaning and sanitation, I successfully optimized workflow and improved operational efficiency, leading to a notable increase in positive guest feedback. Committed to fostering a collaborative team environment.
Diligent Desired Position with solid background in managing housekeeping teams and ensuring highest standards of cleanliness. Expertise includes streamlining housekeeping processes and enhancing team efficiency. Demonstrated leadership in maintaining safe and organized environment while fostering teamwork and attention to detail.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Wesley Life
03.2024 - Current
- Supervised daily housekeeping operations to ensure cleanliness and safety standards were consistently met.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient scheduling for housekeeping personnel to optimize workflow.
- Conducted inspections of guest rooms and common areas to maintain high-quality service standards.
- Collaborated with maintenance team to address facility issues promptly and effectively.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Resolved guest complaints regarding cleanliness, enhancing overall customer satisfaction levels.
- Streamlined communication between departments to improve operational efficiency and response time.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
CNA
Wesley Life
Indianola, IA
01.2019 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care accurately in electronic health records to ensure comprehensive communication.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Maintained a clean and safe environment, adhering to infection control protocols diligently.
- Participated in training sessions, enhancing skills in patient care and safety procedures.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Self Employed
Kl Cleaning
Indianola, IA
01.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Indianola High School
Indianola IowaSkills
Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Task assignment
Training and mentoring
Staff scheduling
Health and safety compliance
Staff training and development
Task delegation
Cleaning bathrooms
Department coordination
Cleaning practices
Workload prioritization
Quality improvements
Customer relationship management
Chemical handling
Ordering cleaning supplies
Sorting and washing laundry
Sanitation standards
Supply inventory management
Document control
Employee evaluations
Staff evaluations
Performance improvements
Inter-department collaboration
Regulatory compliance
Invoice processing
Expense tracking
Budget administration
Team building
Timeline
Housekeeping Supervisor
Wesley Life
03.2024 - Current
Self Employed
Kl Cleaning
01.2021 - 01.2023
CNA
Wesley Life
01.2019 - Current
High School Diploma -
Indianola High School