Consuelo Santoyo
Hemet,CA
Summary
A responsible honest Professional housekeeping leader with 17 years of experience. Strong track record of high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Confident leader experienced in both laundry and janitorial work. Familiar with hotel operations, cleaning procedures and health and safety regulations. Knowledgeable about chemical handling, safety and cleaning procedures. Motivates,trains and manage team to meet expectations every day. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Housekeeping Supervisor
Best Western Plus Diamond Valley Inn
05.2014 - Current
- Supervised housekeeping staff, ensuring adherence to cleanliness standards and safety protocols.
- Trained new employees on efficient cleaning techniques and equipment usage.
- Developed and implemented cleaning schedules to optimize operational efficiency.
- Conducted regular inspections to maintain high-quality service and guest satisfaction.
- Managed inventory of cleaning supplies, reducing waste through effective resource management.
- Addressed guest complaints promptly, enhancing overall customer experience and loyalty.
- Collaborated with maintenance team to report and resolve facility issues effectively.
- Led team meetings to communicate expectations, share feedback, and promote a positive work environment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Monitored compliance with all local regulations regarding waste management and sanitation standards.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Established and enforced safety protocols and guidelines for staff.
- Maintained required records of work hours, budgets and payrolls.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored staff performance and provided feedback to drive productivity.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Laundry Supervisor
Best Western Hotel
05.2008 - Current
- Supervised daily laundry operations, ensuring high standards of cleanliness and efficiency.
- Trained and mentored staff on best practices in fabric care and equipment usage.
- Implemented workflow improvements, enhancing turnaround time for laundry services.
- Maintained inventory of cleaning supplies, optimizing usage to reduce costs.
- Ensured compliance with health and safety regulations in laundry processes.
- Coordinated maintenance schedules for laundry equipment to minimize downtime.
- Developed training materials for new hires, streamlining onboarding process.
- Collaborated with hotel management to align laundry operations with guest satisfaction goals.
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
- Reduced turnaround time for laundry orders with streamlined processes.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Enhanced customer satisfaction by consistently delivering clean and well-folded linens on time.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
- Coordinated efficient pick-up and delivery services for off-site clients, improving overall customer experience.
- Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
- Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
- Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
- Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
- Managed budget effectively, reducing operational costs while maintaining quality service standards.
- Introduced a systemized approach to sorting items based on fabric type and color that led to a decrease in damaged clothes.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Established and enforced safety protocols and guidelines for staff.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Education
High School Diploma -
Secundaria #33
Nayarit, MEXICOSkills
- Housekeeping supervision
- Staff training
- Quality control
- Cleaning protocols
- Inventory management
- Guest relations
- Operational efficiency
- Safety compliance
- Team leadership
- Performance evaluation
- Workflow optimization
- Conflict resolution
- Budget management
- Equipment maintenance
- Scheduling coordination
- Customer feedback handling
- Process improvement
- Linen management
- Eco-friendly practices
- Task assignment
- Customer service
- Customer service-focused
- Cleaning and sanitation
- Cross-department collaboration
- Cleaning techniques
- Staff scheduling
- Training and mentoring
- Staff training and development
- Health and safety compliance
- Task delegation
- Cleaning bathrooms
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Customer relationship management
- Quality improvements
- Sanitation standards
- Sorting and washing laundry
- Chemical handling
- Ordering cleaning supplies
- Quality assurance controls
- Supply inventory management
- Folding clean laundry
- Employee evaluations
- Performance improvements
- Window cleaning
- Waste disposal
- Report generation
- Quality assurance
- Data archiving
- Inter-department collaboration
- Dusting furniture
- Pest control
- Regulatory compliance
- Invoice processing
- Expense tracking
- Budget administration
- Housekeeping
- Team building
- Washing windows
- Mopping and buffing floors
- Room inspection
- Laundry operations
- Ironing clothing
- Room occupancy verification
- Problem-solving
- Team guidance and motivation
- Work inspection
- Facilities maintenance
- Clear communication
- Creative thinking
- Decision-making
- Complaints handling
- Microsoft office
- Customer relations
- Employee work scheduling
- Facility inspection
- Employee scheduling
Timeline
Housekeeping Supervisor
Best Western Plus Diamond Valley Inn
05.2014 - Current
Laundry Supervisor
Best Western Hotel
05.2008 - Current
High School Diploma -
Secundaria #33