Luis Romero
Wrcateringservice
KISSEEMME,FL
1
Language
2027
years of professional experience
Work History
Housekeeping Supervisor
11 Months- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Checked guest rooms for cleanliness, supplies, and housekeeping standards.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Tracked stock of cleaning supplies, linens, and guest toiletries.
- Helped train new team members on linens, amenities, and room setup steps.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Prepared work schedules for associates to promote proper staffing levels.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Responded promptly to maintenance requests from guests or staff members.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Established effective communication between team members in order to foster a positive work environment.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Provided guest assistance with quick service and professional communication.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Reviewed employee performance and devised an improvement plan to achieve goals.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Conducted inventory of incoming supplies to ensure stock availability for housekeeping staff. and placed items in stock for use by personnel.
- Reported damage or theft of hotel property to management.
- Explained goals and expectations required of trainees.
- Defined project schedules and monitored progress to ensure timely completion of tasks. personnel and project schedules to ensure on-time project completion.
Server Assistant
2 Years 9 Months- Supported catering servers during banquet setup for Wrcateringservice events
- Carried trays, beverages, and plated meals to guest tables
- Refilled water, bread, and condiments during service periods
- Monitored tables alongside servers to ensure customer satisfaction and prompt additional service.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Coordinated with team members to meet daily operational goals and enhance service quality.
- Assisted in training new server assistants on job responsibilities and procedures.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Maintained clean serving stations throughout Wrcatering service operations
- Removed used dishes from tables during service. and reset dining areas between courses
- Supported kitchen staff in efficient food delivery and staging for timely service
- Followed event instructions and communicated guest requests to servers
- Set up tables and chairs for parties and large groups.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Arranged tables, linens, and place settings for catered functions
Breakfast Attendant
- Prepared Holiday Inn Express breakfast area with foods, utensils, and beverage stations.
- Prepared and served daily breakfast buffet for hotel guests, ensuring a variety of options were available.
- Replenished hot items, pastries, cereals, and condiments throughout breakfast service.
- Brewed coffee and stocked juices, milk, and other guest beverages.
- Greeted guests and answered questions about breakfast offerings and service hours.
- Provided breakfast service to guests at the complimentary station. per day at complimentary breakfast station.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Monitored food freshness and removed expired items from display areas.
- Cleaned counters, tables, serving equipment, and dining areas during service.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Cleaned up dining area and kitchen after breakfast hours, including washing dishes and sanitizing surfaces.
- Followed Holiday Inn Express safety, sanitation, and food handling standards.
- Stored supplies and tracked breakfast inventory for daily setup needs.
- Stocked beverages, coffee pots, and other supplies in the dining area.
- Set up buffet area according to restaurant standards.
- Created food displays according to established standards and replaced dated products with fresh.
- Monitored dining spaces to quickly clear and clean tables between guests.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Monitored temperatures of hot foods throughout shift to ensure freshness.
- Responded quickly to any emergencies that might arise during shift.
- Inspected trays prior to serving meals to ensure quality standards were met.
- Monitored food stock and replenished items as necessary to meet guest demand.
- Assisted in planning and executing special events or holiday breakfast services.
- Compiled daily reports on guest attendance and satisfaction levels for management review.
- Prepared take-out orders for guests when requested.
- Arranged tables for guests according to dining layout standards. for upcoming meals by following food service guidelines.
- Assisted guests with special dietary needs or requests, ensuring their satisfaction.
- Recorded and reported any food wastage to minimize losses.
- Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils.
- Implemented changes to the breakfast menu based on guest feedback and seasonal availability.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Followed all safety protocols set forth by the restaurant's health department regulations.
- Cleaned kitchen equipment according to established procedures after use.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Implemented changes to the breakfast menu based on guest feedback and seasonal availability.
Housekeeping Supervisor
2 Years- Developed and enforced cleaning protocols to exceed guest expectations and satisfaction.
- Supervised and trained housekeeping staff to enhance productivity and service quality.
- Oversaw housekeeping staff to ensure adherence to cleaning protocols and standards. across guest rooms and public areas
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms for cleanliness, supplies, and housekeeping standards.
- Trained new team members on linens, amenities, and room setup procedures.
- Facilitated daily briefings to ensure team alignment on cleanliness standards and priorities.
- Facilitated open communication among staff to address concerns, fostering a positive team environment.
- Conducted performance evaluations to recognize team member strengths and provide targeted development opportunities.
- Scheduled daily cleaning tasks according to room status and hotel service needs.
- Monitored inventory of cleaning supplies, linens, and guest toiletries.
- Assisted in managing inventory records to track usage and streamline ordering processes.
- Coordinated supply orders to maintain optimal stock levels and minimize operational disruptions.
- Coordinated room turnover with front desk and maintenance staff.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reported maintenance issues and safety concerns to hotel management.
- Resolved customer complaints regarding housekeeping services by implementing corrective actions and enhancing service delivery.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Cook's Assistant
11 Months- Prepared a variety of foods according to exact instructions and recipe specifications to ensure consistent quality and taste.
- Prepared ingredients for daily meal service at hospitality service group kitchens.
- Prepared workstations with ingredients and tools to streamline meal preparation process.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Supported plating and assembly for banquet and cafeteria orders.
- Restocked pantry, refrigeration, and service areas with needed supplies.
- Sanitized workstations after meal preparation to ensure cleanliness., utensils, and equipment after meal preparation.
- Removed spoiled items from kitchen storage to maintain food safety. and organized kitchen storage for safe use.
Education
Bachelor of Business Administration
Skills
Room inspections
Deep cleaning procedures
Laundry operations
Window cleaning
Food safety
Safe food handling
Food sanitation
Attention detail
Room turnover
Staff scheduling
Team coordination
Team collaboration
Cross-department collaboration
Inter-department collaboration
Training management
Staff training
Performance reviews
Performance evaluation
Conflict management
Problem solving
Attention detail
Guest service
Customer relationship management
Service quality management
Safety compliance
Regulatory compliance
Quality assurance
Cleaning and sanitation
Team leadership
Staff motivation techniques
Kitchen restocking
Floor maintenance
Cleaning and sanitation
Staff motivation techniques
Performance evaluation
Languages
Spanish
Professional
Timeline
Housekeeping Supervisor
Orlando Pams Hotel
11.2025 - CurrentRead More
Server Assistant
Wrcateringservice
01.2024 - CurrentRead More
Housekeeping Supervisor
Delta Hotels by Marriott Celebration
07.2022 - 07.2024Read More
Cook's Assistant
Hospitality Service Group
07.2021 - 06.2022Read More
Breakfast Attendant
Holiday inn express & suites
2024 - 10.2025Read More
University Dr. Jose Gregorio Hernandez
Bachelor of Business Administration
Read More