Azaria Batts
Dallas
Summary
Seeking Customer Service Rep role with 3 years of experience; excelled at Bank of America and Accenture, providing outstanding customer support and handling complex inquiries. Skilled in problem-solving, communication, and efficient task management. Demonstrated success as a learning ambassador and shipping clerk at Amazon Fulfillment.
Overview
4
4
years of professional experience
Work History
General Warehouse Associate
JCPENNEY Store Support Center
09.2022 - 01.2023
- Efficiently organized and prepared merchandise for shipment, ensuring accurate destination sorting and secure packaging
- Executed the palletization process, maintaining a focus on operational efficiency and adherence to dispatch schedules.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Bank of America
03.2022 - 09.2022
- Delivered high-quality customer support by addressing inquiries and concerns related to 401k accounts, ensuring client satisfaction and service excellence
- Resolved account issues efficiently, facilitating a positive and informative experience for retirement savings plan participants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Specialist
Accenture
09.2021 - 03.2022
- Assisted claimants by resolving inquiries and issues related to unemployment claims, ensuring a high level of customer satisfaction
- Maintained professionalism and empathy when addressing customer needs, contributing to a supportive and efficient service environment.
Fulfillment Associate
Amazon Fulfillment
04.2019 - 09.2021
- Efficiently organized and prepared merchandise for distribution, ensuring accurate and timely delivery to meet company objectives
- Served as a Learning Ambassador, enhancing team performance by providing guidance and support to new associates
- Resolved logistical challenges and managed shipping documentation, maintaining smooth operational flow.
Education
High School Diploma -
Texans Can Academy - Dallas Grant East
01.2017
Skills
- Microsoft Office
- Empathy
- Leadership
- Problem Solving
- Teamwork
- Active Listening
- Customer Service
- Communication
- Warehouse Operations
- Warehouse Safety
- Time Management
- Loading and unloading
Timeline
General Warehouse Associate
JCPENNEY Store Support Center
09.2022 - 01.2023
Customer Service Representative
Bank of America
03.2022 - 09.2022
Customer Service Specialist
Accenture
09.2021 - 03.2022
Fulfillment Associate
Amazon Fulfillment
04.2019 - 09.2021
High School Diploma -
Texans Can Academy - Dallas Grant East
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