Azaria Russell
Alice
Summary
I am a highly motivated individual with years of experience in customer service. I thrive in fast-paced, customer-facing roles and am a team player with the ability to adapt quickly, with an eye for detail. Personable customer service professional who assists customers in a timely and efficient manner to maintain loyal, satisfied customers while promoting company products. Focused on surpassing company expectations, and driving team success with a smile.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vehicle Sales Consultant
Gray-Daniels Toyota
02.2024 - Current
- Developed strong relationships with customers for repeat business and referrals.
- Adapted sales approach as needed for diverse clientele including first-time car buyers, luxury car shoppers, or individuals seeking alternative transportation options such as hybrid or electric vehicles.
- Delivered an exceptional buying experience from initial contact through post-purchase support, resulting in high customer satisfaction ratings.
Assistant Manager
Pricilla McCalls
01.2023 - 11.2023
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Maintained operational performance by skillfully handling opening and closing tasks
- Uphold brand image by maintaining branch cleanliness, approachability and service
Vehicle Readiness Specialist (VRS)
Tesla
03.2023 - 07.2023
- Aided transporters in dropping off and picking up vehicles and transported on and offsite myself
- Created internal and external damage reports on vehicles and ensured they were fixed prior to customer pick up
- Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance
Waitress
IHOP
05.2018 - 06.2021
- Cleaned tables, completed closing duties and re-stocked tableware and supplies
- Worked with kitchen crew and FOH employees to maintain seamless service
- Worked in fast-paced environment, handled multiple priorities and learned new procedures
Education
Electrical Engineering -
Fort Valley State University
Fort Valley, GeorgiaSkills
- Product and Service Knowledge
- Operations Management
- Conflict Resolution
- Sales Strategies
- Customer Service and Satisfaction
- Dependability and flexibility
- Inventory management
Certification
- Food Handler's Card – Various State-Specific Health Departments.
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- State Driver's License
Timeline
Vehicle Sales Consultant
Gray-Daniels Toyota
02.2024 - Current
Vehicle Readiness Specialist (VRS)
Tesla
03.2023 - 07.2023
Assistant Manager
Pricilla McCalls
01.2023 - 11.2023
Waitress
IHOP
05.2018 - 06.2021
Electrical Engineering -
Fort Valley State University