Azarias T. Bekele
Springfield
Summary
Aspiring IT Support Specialist with a solid foundation in troubleshooting and customer service, eager to leverage technical expertise in a Tier 1 Help Desk role. Proficient in diagnosing and resolving hardware and software issues across diverse operating systems, ensuring clear and effective end-user support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SharePoint Developer
Mirlogic Solutions
08.2022 - Current
- Designed and maintained SharePoint sites and workflows, ensuring seamless integration with existing systems and adherence to company standards.
- Collaborated with cross-functional teams to gather requirements and deliver tailored SharePoint applications that met diverse business needs.
- Provided training and support to end-users, enhancing user adoption and satisfaction with SharePoint tools and features.
- Implemented security protocols and permissions within SharePoint to protect sensitive information and comply with organizational policies.
- Integrated third-party tools and services with SharePoint to extend capabilities and improve user experience
Help Desk Technician
Segue Technologies, INC
01.2019 - 05.2022
- Create, manage and update user permissions for government systems
- Determining the best solution based on the issue and details provided by customers
- Provide technical assistance and support to related computer systems, hardware and software
- Recommends or performs minor remedial actions to correct network or application problems
- Provide updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voicemail, e-mail, or in person communication
- Replace defective hardware and reinstall software applications
IT Technician Tier I
Advanced IT Solutions
01.2016 - 12.2019
- Performed diagnostic duties to resolve pc difficulties and minimize tickets sent to higher tier Technicians
- Performance of updating and optimization of PC equipment, namely re-imaging of Software platforms Windows 10
- Performed system Administration for 3rd party support applications
- Updated systems remotely by actively checking compliance scans and keeping servers and workstations up to date by downloading patches and updated applications from Windows Update Catalog(KB), CVE databases, and other update sources
- Password Resets, Account Checks (Username and Location assistance), PIV Resets, and Remote Desktop Assistance
- Remote Mapping of printers and other devices, Baseline Troubleshooting before ticket creation
legal Intern
Law Offices of Brenton J Boyce
09.2015 - 12.2015
- Assisted with Conducting legal research regarding Family, Civil, and Criminal complaints
- Created and managed client database to ensure timely case completion
- Worked directly with in-house defense counsel to prepare for various stages of litigation
- Processed Client payments to Firm account
Education
Associate of Science - Cyber Security
Wake Technical Community College (Incomplete)
Raleigh, NC06.2018
Bachelor of Science - Criminal Justice
North Carolina Agricultural and Technical State University
Greensboro, NC07.2016
Skills
- Document management
- Workflow development
- Content management
- VMWare
- Virtual Box
- Mobile forensics
- Autopsy
- OS Forensics
- FTK imager
- Threat Detection
- Disaster Recovery Planning
- Security Policies
- Access Control
- Malware Identification
- Windows registry
- Security Groups
- Data migrations
- On-premise
- Windows Systems
- Linux Systems
- Process improvements
- Task automation
Certification
Comptia Security+ ce
Languages
Amharic
Native or Bilingual
English
Native or Bilingual
Interests
Passionate about cybersecurity, with a focus on Ethical Hacking/Penetration Testing and ISC/SCADA
Timeline
SharePoint Developer
Mirlogic Solutions
08.2022 - Current
Help Desk Technician
Segue Technologies, INC
01.2019 - 05.2022
IT Technician Tier I
Advanced IT Solutions
01.2016 - 12.2019
legal Intern
Law Offices of Brenton J Boyce
09.2015 - 12.2015
Bachelor of Science - Criminal Justice
North Carolina Agricultural and Technical State University
Associate of Science - Cyber Security
Wake Technical Community College (Incomplete)
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