A'Zasia English
Elgin,SC
Summary
Experienced with customer service since 2018, with a strong foundation in the field. Explored diverse career paths to find the ideal fit. Adaptable and quick learner, enabling seamless transitions into any professional environment. Motivated by eagerness and determination, consistently seeking new opportunities for growth and knowledge acquisition.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Advocate II
Blue Cross Blue Shield
Columbia, SC
03.2025 - Current
- Representing customer and providers interests, resolving issues, and ensuring customer and provider satisfaction by investigating complaints, advocating for fair treatment, and communicating effectively with both customers and providers
Amazon Fulfillment Associate (Seasonal)
Amazon Warehouse
West Columbia, SC
11.2024 - 03.2025
- Handling tasks like receiving and sorting inventory, preparing customer orders for shipment, and using technology like scanners to ensure accurate and efficient order processing
Packer
Husqvarna
Blythewood, SC
07.2024 - 09.2024
- Pull, pack, weigh, and label products based on daily orders
- Ensure all packages are properly packaged and sealed
- Meet the specifics of customer orders in a timely manner
- TEMP SERVICE
Material Handler/Machine Operator
UpCycle
Chapin, SC
06.2024 - 07.2024
- Load bags onto the line, carefully watch machine for any errors, load the boxes off the line and pack onto pallets in a uniformed pattern, ensure boxes off the line are up to standard, operate the machine, wrap completed pallets, prepare orders for shipment, and keep areas clean
- TEMP SERVICE
Chick-Fil-A Team Member
Chick-fil-A Restaurants
Columbia, SC
04.2024 - 07.2024
Correctional Officer
Richland County Government
Columbia, SC
12.2022 - 01.2024
- Maintaining security and order within correctional facilities, supervising inmates, enforcing rules, conducting searches, and responding to emergencies
Customer Service Representative
Teleperformance
Columbia, SC
01.2022 - 08.2022
- Assist customers with troubleshooting, billing issues, payments, or activation of services
- As well as, data entry
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- WORK FROM HOME!
Human Service Worker
Florida State Hospital
Chattahoochee, FL
08.2021 - 12.2021
- Company Overview: Florida State Hospital is a mental health facility
- I assisted residents with their daily needs such has shower and hygiene products and meals
- I assisted nurses with medication, monitored all residents throughout my shift making sure they were all accounted for and safe
- Kept documentation of all residents, incidents and everything given to each resident
- Florida State Hospital is a mental health facility
Cashier/Customer Service
The Home Depot
Tallahassee, FL
01.2018 - 01.2021
- Processed all transaction including sales, refunds, and exchanges and pushed surveys and credit card applications as a cashier
- Assisted customers with their needs and all questions
- Kept the check out areas clean and clean of trash and clutter
Education
Bachelor degree - Political Science
Florida A&M University
Tallahassee, FL04.2025
High school diploma -
Spring Valley High School
Columbia, SC06.2019
Skills
- Communication skills
- Computer literacy
- Microsoft Office
- Behavioral health
- Time management
- RF scanner
- Patient observation
- Documentation review
- Continuous improvement
- Warehouse experience
- Phone etiquette
- Call center
- Microsoft Word
- Cash register
- Hospital experience
- Computer skills
- Medical terminology
- Medical records
- Machine Operator
- Customer service
- Patient care
- Microsoft Excel
- Typing
- Lean
- Inventory control
- Writing skills
- Organizational skills
- Patient monitoring
- Assembly
Certification
- Driver's License, 08/01/20, 11/30/28
- CPI Certification, 03/01/24, 03/31/25
- BLS Certification, 03/01/24, 03/31/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Advocate II
Blue Cross Blue Shield
03.2025 - Current
Amazon Fulfillment Associate (Seasonal)
Amazon Warehouse
11.2024 - 03.2025
Packer
Husqvarna
07.2024 - 09.2024
Material Handler/Machine Operator
UpCycle
06.2024 - 07.2024
Chick-Fil-A Team Member
Chick-fil-A Restaurants
04.2024 - 07.2024
Correctional Officer
Richland County Government
12.2022 - 01.2024
Customer Service Representative
Teleperformance
01.2022 - 08.2022
Human Service Worker
Florida State Hospital
08.2021 - 12.2021
Cashier/Customer Service
The Home Depot
01.2018 - 01.2021
Bachelor degree - Political Science
Florida A&M University
High school diploma -
Spring Valley High School